Restaurant Supervisor

3 days ago

Newcastle upon Tyne, United Kingdom Bailiffgate Hotel Ltd Full time

**Job Ref**
- BES6646

**Branch**
- Hotel Gotham - Newcastle

**Location**
- Newcastle Upon Tyne

**Salary/Benefits**
- Competitive Salary for the performance you deliver everyday

**Contract type**
- Permanent

**Hours**
- Full Time

**Date posted**
- 20/08/2025

**Closing date**
- 22/09/2025

JOB TITLE: Restaurant Supervisor

DEPARTMENT: Food and Beverage

REPORTING TO: Restaurant Manager

MAIN JOB PURPOSE:
Our Restaurant Supervisor will oversee the daily operations of our fine dining restaurant and hotel dining outlets, offering five-star service across breakfast, lunch, and dinner. To star in this role, you will have a passion for hospitality, a keen eye for detail, and proven leadership skills in luxury dining environments. This role plays a key part in maintaining exceptional guest satisfaction, team performance, and service consistency.

KEY ACCOUNTABILITIES:

- Supervise day-to-day operations of the restaurant and hotel dining areas for all meal periods, ensuring five-star service standards are consistently met.
- Lead, train, and motivate front-of-house team members to deliver impeccable guest service.
- Ensure smooth coordination with the kitchen, bar, and hotel departments to deliver a seamless guest experience.
- Oversee table settings, reservations, guest seating, and service delivery, ensuring attention to detail and personalized guest care.
- Monitor staff performance, provide constructive feedback, and support professional development in alignment with hotel standards.
- Handle guest inquiries and complaints promptly and professionally, ensuring complete guest satisfaction and timely resolution.
- Maintain compliance with health, safety, and hygiene regulations, including HACCP standards. ? Assist with inventory management, order supplies, and monitor usage to minimize waste.
- Support the Restaurant & Assistant Restaurant Manager in scheduling, payroll, budgeting, and reporting.
- Coordinate and supervise special events, private dining, and high-profile bookings.
- Ensure the restaurant ambiance, cleanliness, and presentation meet brand and luxury standards at all times.

General:

- To assist the duty manager from the restaurant perspective, reporting everything correctly and

efficiently
- To attend any hotel/department training or inductions, meetings or performance reviews
- To undertake any other reasonable request as required

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