Restaurant Shift Supervisor

Join the Team at the no.1 Italian Restaurant in Newcastle, and just wait until you see the unrivalled amazing package on offer below
- **Full Time** Roles
- From **£23,000 to £25,000 per hour** depending on experience **PLUS TIPS - **Our current team regularly earn up to £400 per month, that could add up to an extra £4,800 per year
- 40 - 45 hours per week
- **Independent Family Run** Business - We Care About Our Team
- **Monthly Incentives** - A Chance To **Win A £75 Spa/Experience Voucher** EVERY MONTH
- **Fair Tips Distribution** **System**:

- **Free Meal** On Shift
- **Free Tea/Coffee/Soft Drinks** on Shift
- **Free Beer/Wine** after shift*
- In Role **Training** & **Career Development**:

- Excellent **Mental Health** **Support**:

- **Team Wellness & Social Events**:

- **50% Discount** When Dining With Friends & Family Up To A Table of 4
- **Hospitality Rewards**:

- Health & Wellbeing Support, Cashback Card, Discount Codes + More

**FULL DETAILS BELOW in ‘The Package’ Section**

We’re looking for **outgoing, bright, driven, career-focussed** people to join our team and be part the Punto Italian Kitchen Family as we grow our brand and showcase our impeccable high standards and 5 Star service.

If you love fresh, handmade food and amazing customer service, we’re the place for you

**About Us**

Punto Italian Kitchen is a Multi-Award Winning modern casual hospitality business situated in the Heart of Heaton with the goal of bringing people together in an experience of Italian Hospitality.

We make **everything fresh, from scratch**. From handmade fresh pasta and hand-stretched wood-fired 72 hour-aged sourdough pizza, right through to desserts, gelato and sorbetto, and other delicious modern and classic Italian Dishes.

Our approach to hospitality is a little different, we value uniqueness and individuality while maintaining brand standards and ultimately understand that our industry needs to change for the better; we aim to lead this change by example. **We look after our team, they are our famiglia**

**More About the Role - Restaurant Supervisor**

Reporting to the Manager, you will help look after our customers and delivery the 5 Star service Punto Italian Kitchen has become known for.

Specific responsibilities will include although will not be limited to:

- Maintaining and promoting brand standards within the team
- Operating our state of till system (Tevalis), Cash Handling, Opening and Close Down Procedure
- Ensuring all patrons receive 5 Star customer service and experience Punto style modern hospitality
- Encourage and maintain a clean and tidy working environment following all hygiene and safety procedures - Our standards are exceptionaly high
- Management of our diary and table management system
- Leading the team when on shift to ensure our front of house team are motivated and have the tools they need to provide the best possible customer service
- Follow any reasonable requests given by the management team

**Requirements - Restauraunt Supervisor**
- **Demonstrable experience in the restaurant industry** - preferably within casual dining and food service (not including fast food or bar only work
- we are not looking for bar supervisors or bar staff).
- A keen **eye for detail**, always looking and more importantly **‘seeing’** what’s happening on the floor.
- **Passionate** about good quality fresh food and taking pride in what we do as a team
- Drive for delivering **excellent customer service** and an **outstanding customer experience**:

- Excellent eye for **cleanliness** and **hygiene**, from polishing glasses to pristinely sparkling cutlery, we have exceptionally high standards
- Good interpersonal communication skills
- Ability to make the right decisions quickly under pressure.

**The Package**
- **Full Time** Roles Available with hours of between 40 - 45 hours per week over 5 days.
- From **£23,000 to £25,000 per hour** depending on experience **PLUS TIPS - **Our current team regularly earn up to £400 per month, that could add up to an extra £4,800 per year
- **Independent Family Run** Business - We Care About Our Team
- **Monthly Incentives** - A Chance To **Win A £75 Spa/Experience Voucher** EVERY MONTH
- **Fair Tips Distribution** **System - **We distribute tips each week based on hours worked, so even if you work a quiet shift, you get a share of the tips from the busy shifts.
- **Free Meal** On Shift - No Restrictions on Menu Items, On Shift or Take Home
- **Free Tea/Coffee/Draught Soft Drinks** on Shift
- In Role **Training** & **Career Development - **We want our team to be part of our Punto Famiglia and stay with us as we grow, so we will offer training and support you through your career, and even if you do eventually go on elsewhere, we’ll be happy we’ve been able to support you in your development.
- Excellent **Mental Health** **Support - **Our industry has a terrible reputation and we want to change that. We give excellent ment