Restaurant Supervisor

Restaurant Supervisor
**Principal Accountabilities**

**Leadership**
- Demonstrating leadership by providing excellent customer service and building strong guest relationships.
- Developing staff members while support the growth and commercial success of the business
- Demonstrate effective leadership of the FOH team by flexing between coaching and directive leadership as appropriate
- Assisting the Restaurant Manager with the overall employee engagement; with a focus on commitment and involvement of all employees.
- Provide regular feedback to the Restaurant Manager and Operations team on quality issues
- Actively supporting the Restaurant Manager in developing and growing internal talent and support the directorate succession plan.
- Closely monitoring and coaching the FOH team to safeguard expected standards and service targets
- Assist the Restaurant Manager to carry out all health and safety checks to ensure the continuous safety of guests and staff.
- Responsible for feeding back to the Restaurant Manager in relationship to staff, quality, services & operational issues, and record any incidents through the daily log
- Assisting the Restaurant Manager in building a fully flexible team with transferable skills across all areas of the Outlet.
- Following all company procedures and compliance targets including Food Safety and Hygiene.
- Support the Restaurant manager with effective recruitment through attendance of assessment centres, while adhering to Harrods recruitment process & expectations
- Assist the Restaurant Manager in ensuring that the People Review process is adhered to for the restaurant team.
- Understand and adhere to Harrods Values and be a role model to both peers and your team.

**Sales, Service & Profit**
- Implement the Restaurants sales and service strategy through the consistent delivery of agreed actions
- Consistently review and analyse sales; and take corrective action where necessary in cohesion with the Restaurant Manager
- Assist the Restaurant Manager to ensure budgets are met and profits are maximised
- Assist the Restaurant Manager with implementing and executing stocktake control & process, optimising stock integrity, minimising wastage, monitoring margins to achieve budgeted targets
- Instil a culture of exceptional customer service through the team by constantly pushing the boundaries to enhance sales and service performance; empower all FOH and BOH employees to do everything necessary to satisfy the customer journey.
- Work in collaboration with the Restaurant Manager on menu engineering, selling prices and creating of critical pathways in relation to menu implementations.
- Daily departmental front and back of house checks on cleanliness, set up and readiness for service.
- Support the Restaurant Manager to development of the beverages menu in accordance too trends and customers’ demand.

**Operational**
- Develop and monitor the restaurant sales and service strategy within own area of responsibility; implement identified ways to enhance customer’s experience.
- Analyse and monitor the department’s service results with the Restaurant Manager (NPS & Guest Shop) & implement impactful action plans
- Following the company KPI’s in line with company procedures to achieve target
- Provide regular feedback to the Restaurant Manager on quality issues
- Responsible for implementing and delivering regular training to your team in terms of product knowledge and standards of service.
- Continuously monitoring the grooming standards of staff members.
- Responsible for adhering to all company procedures and compliance targets including food safety and hygiene.

**Other**
- Must be able to work flexibly across 5 days out of 7
- Must be flexible to work across all Café functions and operations
- Responsible for the Café cash handling procedures

**Key Performance Indicators (KPI’s)**

**Competencies**
- Good PC literacy (word, excel and preferably SAP)
- Strong customer service focus when dealing with both internal and external parties.
- Excellent interpersonal and communication skills.
- Excellent time-management skills and the ability and willingness to multi-task.
- Flexibility and readiness to adapt to changing priorities.
- Good attention to detail which will be evident through paperwork completed, organisation of department and sufficient stock levels.
- Strong work ethic and unwavering commitment to Harrods values.
- Ability to perform duties effectively with minimum supervision and guidance

**Harrods Values**

At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, As brands are made by people, our people have a really important role to play.

We have five employee values that show us the way; We take pride, We Strive to Exceed, We are One, We are Human and We Build Trust. The