Restaurant Supervisor
4 days ago
We at **Pleased to Meet You** are seeking an experienced **Restaurant Supervisor** who is a natural leader, a strong team player, and passionate about delivering outstanding guest experiences. If you are hardworking, motivated, and ready to take ownership of leading a dynamic front-of-house team, we’d love to hear from you.
**Key Responsibilities**
**General**
- Lead, motivate, and support the floor team to deliver exceptional customer service.
- Provide ongoing training, feedback, and performance management.
- Build repeat business through exceptional service and guest engagement.
- Maximise sales opportunities by promoting upselling across food and beverage offerings.
- Maintain strong product knowledge (both wet and dry).
- Handle cash and payments accurately and responsibly.
- Enforce company policies and disciplinary procedures where required.
**Training & Development**
- Promote service standards by leading by example on the floor.
- Ensure all steps of service are consistently followed.
- Support and mentor new and existing staff in product knowledge and service delivery.
- Encourage continuous improvement through feedback and coaching.
- Assist with onboarding and training of new team members.
**Daily Operations**
- Deliver exceptional customer service and resolve any issues proactively.
- Engage with guests throughout service to ensure satisfaction and address any concerns.
- Communicate menu changes, specials, and unavailable items to staff clearly.
- Ensure all orders are processed correctly through the till system.
- Monitor floor operations and provide real-time feedback to the team.
- Foster a positive, motivated atmosphere among staff to enhance both morale and service.
- Oversee opening, closing, and preparation duties to ensure smooth, efficient service.
- Check all bookings and pre-orders before each shift to ensure readiness.
**About You**
- Previous supervisory experience in a fast-paced restaurant or bar environment.
- Excellent communication and leadership skills.
- Strong organisational skills and attention to detail.
- A passion for hospitality and creating memorable guest experiences.
- Ability to remain calm under pressure and solve problems efficiently.
**Job Types**: Full-time, Part-time
Expected hours: 20 - 35 per week
**Benefits**:
- Company pension
- Employee discount
**Experience**:
- Supervising experience: 1 year (required)
- Restaurant management: 1 year (required)
- Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
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