Administrator

Overview:
**An exciting opportunity has arisen to join Change Grow Live (CGL) in Warwickshire.**

CGL in Warwickshire is a fully integrated recovery focused substance misuse service working to provide drug and alcohol treatment. The service delivers a range of services - from open access, harm reduction, medically assisted recovery and specific recovery interventions, criminal justice interventions and group work.

CGL are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring service user’s benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.

The **Administrator** role is a vital role in our services as you are the first point of contact for our service users. You will be a friendly and efficient communicator with excellent administration skills. You will work well in a fast paced environment and are good at multi-tasking. Duties for the post include responsibility for front house activities, dealing with initial queries, welcoming clients and professionals into the service, signposting within the service and the community, accurate information and data recording and general administrative tasks. The post is primarily based in **Leamington Spa**, however flexibility to work throughout the county is essential.

**Where**:Warwickshire

**Full Time Hours**:37.5 per week

**Full Time Salary Range**: £25,077.00 (Based on full time hours, pro rata for part time)
- Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

**Responsibilities**:
**About the Role**:

- Be the first point of contact within the service enquires
- Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
- Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
- Complete effective processing of correspondence/data entry as required.
- Minute take at partnership and clinical meetings as required
- Collate, monitor, and report data/information and statistics as required
- Carry out photocopying as required
- Ensure that all admin, record-keeping, and communication within the project are maintained

**About the role**:

- Knowledge of general office procedures
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Confident and effective communication skills, both verbally and in writing and solid numeric skills
- Excellent organisational and time management skills
- Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
- Be flexible to work across operational sites as required
- Minute taking experience would be an advantage

**What we will give to you**:
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Participation in our organisation's Refer-a-Friend scheme