CRM Coordinator

**Summary**:
At Feeld, we are creating a world where women can explore their desires without judgment and couples can design their relationships. We are building an inclusive, human-centred product.

We’re looking for a CRM Coordinator to join our remote team and change how people perceive dating, sexuality and relationships.

To be right for this role, you should be analytical, thoughtful and open-minded. You will be ready to explore new avenues to bring growth through CRM whilst ensuring that we put Feeld's users' experience first above all else. Previous experience with Braze is a must.

**What you will do**:

- Build a robust understanding of our global community and their needs across different personas and segments.
- Support the sustainable growth of the company's userbase through CRM.
- Ensure quality is at the heart of every CRM strategy and tactic.
- Analyse campaign performance and use data to identify and implement opportunities to improve campaign performance at all stages of the customer’s lifecycle journey.
- Manage the CRM Ideation and Experimentation documentation process, working cross functionally with the growth, product and data team to ensure that all documentation is in line with best practises.

**How you will grow**:

- Understand
- Learn
- Gain

**About you**:

- You are comfortable with working in a remote, a-synchronous environment and possess the ability to collaborate and communicate effectively with internal teams to move projects forward.
- You are committed to putting Feeld's users' experience first above all else.
- You see challenges or threats as opportunities to grow and learn.
- You are eager to test new ideas and validate results with the ability to organize and share ideas and insights effectively.
- You are flexible — both in terms of working with others and developing ideas.
- You have a selfless approach to collaboration and execution.

**About us**:
Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product - we iterate, improve and test things internally to see what works best for everyone.

**Our culture**:
We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.

Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

**Diversity, equity, inclusion and belonging at Feeld**:
Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

**Compensation and perks**:
We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing and happiness of our members and colleagues. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

- Flexible working hours
- Unlimited paid time off
- A fully remote working situation
- $3,500 USD annual expense budget
- $4,000 USD equipment and home office budget
- Learning & development budget
- On demand therapy sessions and mental health support via Spill
- Company retreats
- Access to the Feeld Flat in Porto, Portugal

Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture.

One of our Core Values is: Transparent. We strive for complete openness of information within the organisation and for enabling honesty on our platform. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard.

That is why we offer:

- Open and transparent salaries
- Baseline Freedom Salary of $80,000 or £60,000 per year for all roles.
- Equity for all staff

**Our interview process**:

- Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask - and receive answers - regarding any general questions you have and to confirm the role is a fit for what you’re seeking.
- Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld.
- We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation.
- Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable i