Service & Project Coordinator - Northern Europe (f/m/d)

1 week ago

Remote, United Kingdom Hexagon Full time £30,000 - £50,000 per year
Summary

As a Service & Project Coordinator, you will play a pivotal role in ensuring exceptional customer experiences across Northern Europe, specifically for our Production Softwareused in the manufacturing and production sectors. Acting as the central point of contact between customers, internal teams, and external partners, you'll manage onboarding, coordinate service delivery, and support the execution of customer service strategies that drive satisfaction and loyalty.

This is a fully remote position, allowing you to work from anywhere within the UK.

Job Responsibilities
  • Serve as the primary liaison for customer communication, ensuring timely and accurate responses to inquiries and requests.
  • Coordinate with internal departments (e.g., Sales, Technical Support team, Service Managers, SOP, Finance) to resolve customer issues efficiently.
  • Monitor service delivery timelines and proactively communicate updates to customers.
  • Maintain accurate records of customer interactions, service requests, and resolutions in CRM systems.
  • Support the onboarding of new customers and ensure a smooth transition into service.
  • Assist in the preparation of customer reports, dashboards, and performance metrics.
  • Identify recurring issues and escalate them for process improvement.
  • Contribute to the development and continuous improvement of customer service processes and documentation.
  • Support training initiatives and knowledge sharing within the team.
Qualifications
  • Proven experience in a customer-facing coordination or support role (2–4 years preferred).
  • Strong communication and interpersonal skills with a genuine customer-first mindset.
  • Excellent organisational and multitasking abilities, with a keen eye for detail.
  • Proficiency in CRM systems (e.g., Salesforce, SAP, or similar) and Microsoft Office Suite.
  • Ability to work collaboratively across teams and manage multiple priorities in a fast-paced, dynamic environment.
  • Strong analytical skills and the ability to interpret data to enhance service delivery.
  • A proactive, solution-oriented approach with enthusiasm for continuous learning and process improvement.
  • Experience in a technical or service-oriented industry is an advantage.
  • Fluency in English; additional European languages are beneficial.

  • Sales Specialist

    3 days ago

    Remote, United Kingdom EVIDENT Europe GmbH Full time

    As part of the Evident Sales Specialist Team, you will strengthen our holistic sales approach from within the Sales Team and enjoy a challenging and exciting international sales environment. As Sales Specialist you will report to the Regional Sales Manager for the Industrial Solutions Division and will take care of the specialized technical support to the...

  • Forest Management Coordinator

    3 days ago

    Remote, United Kingdom FSC Global Development GmbH Full time

    **The Scope**: We are looking for an engaged **Forest Management Coordinator** who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment. Colombia is a growing country in forest management certification opportunities and the scope of the Forest Management Coordinator for FSC Colombia is to map, create,...

  • project manager

    4 days ago

    Remote, United Kingdom D&P Fit-Out Full time

    The RoleAs a Project Manager at D&P Fit-Out, you'll take full responsibility for the day-to-day management, coordination and delivery of multiple fit-out projects from inception through to completion.You'll be the main point of contact for clients, site teams, subcontractors and suppliers, ensuring all work is completed to the highest standard, on time and...

  • Inside Sales Specialist de

    1 week ago

    Remote, United Kingdom Myos Full time

    Du möchtest Verantwortung übernehmen und den geschäftlichen Erfolg Deiner Kunden mit begleiten? Im Vertrieb an Geschäftskunden/B2B fühlst Du Dich wohl und Du weißt wie man Kunden überzeugt? Dann bewirb Dich jetzt als Inside Sales Specialist (m/w/d) bei Myos! Wir sind ein FinTech-Unternehmen aus Berlin, das sich zum Ziel gemacht hat, das Wachstum für...

  • Junior L&D Service Delivery Manager

    4 days ago

    Remote, United Kingdom Outcomes First Group Full time

    We're reimagining work/life balance – and you could be part of it.At OFG, we're proud to be part of the 4-Day Working Week trial – a bold step toward giving our teams more time to recharge, refresh, and enjoy life outside of work.That means you could be working 80% of your usual hours, while still earning 100% of your pay.If the trial proves successful,...

  • Team Leader Sales 80

    5 days ago

    Remote, United Kingdom Hamilton Company Full time

    True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors. At our site in United Kingdom, we sell state-of-the-art process...

  • M&a Team Administration Coordinator

    2 weeks ago

    Remote, United Kingdom Perspective Financial Group Ltd Full time

    **We are proud to be the UK’s best client-centric financial planning firm for both our clients and our staff. Founded in 2008 and with over 35 local offices nationwide, we employ 450 people including more than 160 highly qualified financial planners and paraplanners.** We regard financial planning as a profession, providing specialist expertise to...

  • Project Coordinator

    4 days ago

    Remote, United Kingdom ZRG Partners, LLC Full time

    About ZRG:For 25+ years, ZRG has been helping our clients move forward in their industries and our candidates move forward in their careers. We started as a boutique retained executive search firm with a handful of talent professionals. Today, we are a global talent advisory firm, providing people solutions for our clients' most complex talent issues. Our...

  • Content Creator

    5 days ago

    Remote, United Kingdom DeepL SE Full time

    is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company. **Our goal is to overcome...

  • M&A Consultant

    2 weeks ago

    Remote, United Kingdom REACHX Full time £40,000 - £50,000 per year

    Interim Corporate Finance Advisor (Travel Sector M&A) – ReachXLocation: Remote / UK or EUContract Type: Interim (3–6 months, extension possible)Start Date: ImmediateClient: A rapidly expanding travel group preparing for IPOAbout the AssignmentReachX is supporting a high-growth travel group currently preparing for an IPO. With a strong balance sheet and...