1st Line Helpdesk Analyst

1 week ago

Farnborough, United Kingdom Focus Resourcing Full time

We have 2 exciting opportunities to join an incredibly successful company in Farnborough as**1st Line Helpdesk Analyst**on a permanent basis.

Our client are**recruiting for 2 people to join their growing team,** and offer a**rewarding career path, first class benefits package and a strong salary.**You'll be joining and friendly and outgoing team and company culture here is second to none, along with **fantastic benefits & staff** perks 35 hours per week Monday to Friday.

**Key Responsibilities**:

- Work closely with the Service Desk team in resolving incidents and service requests.
- Implement improvements to the initial contact process to enhance the experience of customers.
- Ability to prioritise and escalate incidents to ensure that service level agreements are met.
- Accountable for the triage process of incidents into the support function, including categorisation of any major incidents.

**Required Skills & Experience**:

- Highly motivated, confident, and proactive individual with excellent communication skills.
- Genuine passion for solving IT related incidents.
- Previous IT support environment experience.
- Ability to operate within a fast-moving company where internal processes are always evolving.
- Able to adapt and showcase a desire for always delivering outstanding customer service.

**Benefits**:
Our client offer a superb company culture of support and collaboration, where personal and professional development are highly prized.
- Salary will range between 24-26k depending on experience.
- 25 days a year holiday plus bank (with option to buy an additional 10).
- Flexible / hybrid working options.
- Enhanced Company Pension Scheme.
- Enhanced Maternity Leave.
- Enhanced Paternity Leave.
- 5 Paid Charity Days.
- Health & Dental Care.
- Perk box employee benefit scheme.
- Staff away days.
- Death in service.

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