Animal Services Co-ordinator

Job Title: Animal Services Co-ordinator

Department: Animal Welfare and Operations

Reports to: Animal Services Manager

Responsible for: NA

**Grade 2**

Bath Cats and Dogs Home is committed to the welfare of companion animals; to rescue, rehabilitate and re-home pets who are unwanted and far too often neglected, mistreated or vulnerable, and to promote responsible pet ownership through education.

All staff are committed to deliver first class customer care to all visitors and supporters (throughout daily activities) in order for the Home to successfully continue to re-home animal and to have the long-term support of the communities we operate within.
- **Purpose of the job**

Support the Animal Services Manager in managing all animals arriving and departing the Home, and liaising with other staff, volunteers and members of the public to manage pre and post home visit and support.
- **Principle tasks**
- Acting as a point of contact for local dog wardens and RSPCA inspectors to bring in any stray and vulnerable animals and maintain meticulous records of incoming and outgoing animals. This will include monitoring social media and websites to proactively seek to reunite strays.
- Manage admissions of stray animals in alignment with current legislation also working closely with local authorities to ensure all contractual requirements are met.
- Manage conversations with supporters with an understanding and compassionate mind set and be prepared to handle sensitive conversations in the event that owners are no longer able to care for their pets.
- Deliver a high standard of professionalism and customer service and demonstrate empathy in challenging situations.
- Arrange pre and post home visits for potential adopters with a team of volunteers and maintain these records. This involves working with Behaviour Assessors and the veterinary team to provide an expertise of knowledge for post home support.
- Administer stray fines, creating invoices and logging transactions.
- Support RSPCA inspectors with case animals, including invoicing and populating records.
- Acting at the first point of contact for local transportation.
- Archiving animal records as per RSPCA licensing conditions.
- Ensuring a high standard of welfare by liaising with external organisations.
- Support the rehoming team with administrative tasks.
- Maintain information database records and adhere to the GDPR protocols of the Home.
- Comply with all of the Home policy, procedures and protocols.
- To assist with administrative duties as requested by the Animal Care team managers.
- To undertake other duties as may reasonably be required.
- While at work all staff are required to:

- Take care of their own health and safety and that of others who may be affected by their acts and omissions.
- Co-operate with Homes policies and procedures for health and safety
- **Knowledge, skill and experience**:

- Education qualifications**:GCSE Maths and English minimum Grade C**:

- Recognised Qualifications: Animal Care NVQ qualification
- First Aid at work/EFAW desirable (willingness to undertake)
- Fire Marshall desirable (willingness to undertake)
- Current and clean driving license
- Competence/ Experience**:Proven experience of working with and understanding the welfare needs of animals in an animal care or administration role.**:

- Excellent communication skills both verbal and written.
- Proven customer care experience particularly in challenging situations.

SKILLS
- Proficient in Microsoft packages particularly Excel & Word - Essential
- Database experience - Essential
- Bespoke software experience

COMPETENCES
- Effective decision making and time management
- Changing and improving which could include creativity and forward thinking and influencing skills
- Demonstrate an ability to make informed and well-judged ethical choices/decisions

Delivering Objectives
- Commercial Awareness/Achieving Commercial Outcomes
- Managing customers & stakeholders
- Task focused to include ability to prioritise, analytical and organisational skills, problem solving

Personal Effectiveness/Engaging People
- Leading and Communicating
- Individual Responsibility/Personal Awareness
- Team Focused/Collaborative
- Developing others
- Demonstrating and understanding Diversity - to include valuing and respecting different views and ways of working, understanding the dynamics and confidentiality and promoting a diversity of new ideas within all aspects of the Home
- **Organisation**

Bath Cats and Dogs Home, operated by RSPCA Bath & District Branch
- **Job Context**

Work is carried out within general guidelines in accordance with the RSPCA Licensing Scheme and other relevant Branch policies and procedures. Field officer audit reports provide additional general guidance
- **Additional information**:

- The post holder may be required to attend training courses which will involve travel
- The post holder will be required to drive the Homes vehicle on matters of business

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