People Services Advisor

1 week ago


Whiteley, United Kingdom Specsavers Full time

**Up to £24,000 (depending on experience) + bonus and benefits**

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all. Through the exceptional products, services and value we offer, we are proud of how far we’ve come as a business, now we want to see you grow with us.

**This position is office based in Whiteley on a 9-month Fixed Term Contract.**

**Your purpose**

**Your role**
- Completing daily/weekly/monthly proactive administrative tasks to ensure data accuracy and mitigate payroll errors in SuccessFactors (People and Payroll system)
- Accountable for delivering an excellent people experience to all stakeholders complying with the expected quality standards relating to service and behaviour
- Translate queries and contacts from a variety of different users into tickets which can be resolved by Tier 2 and 3 support teams (Payroll. ER, HR Admin, Technology and FCR)

**What you’ll bring**
- Excellent customer service skills with experience of active listening and able to ask probing questions to fully understand queries
- Excellent attention to detail and high level of accuracy
- Good computer literacy and ability to quickly pick up new systems
- Examples of how you’ve previously demonstrated Specsavers’ values and behaviours

**HR and/or Payroll experience is not essential - full training will be given



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