Flexible Resource Team Lead

**Details**:
**Reference number**:

- 368485**Salary**:

- £35,711- £35,711 - £36,545 National- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Deployment**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- HullAbout the job

**Job summary**:
This is an exciting opportunity to join the Flexible Resource Team (FRT). This highly adaptable team exists specifically to respond to planned and unexpected changes in Departmental priorities or surges in work. We are looking for people who thrive on variety, manage change well and will be flexible in undertaking different work assignments.

FRT Site Leads will be responsible for leading operational teams in a Service Centre environment. FRT will be deployed on medium to high volume, low complexity work that is easily predictable such as seasonable spikes in activity. This will involve leading teams in a fast paced and flexible environment. The role involves frequent changes to workstreams across DWP Directorates and an agile approach is necessary to ensure service delivery standards are met.

As well as service delivery the role will involve elements of change management and working alongside various senior stakeholders across DWP. These roles are unique and challenging, with the aim of ensuring service delivery to our most vulnerable customers is maintained.

**Job description**:

- We are looking for people who thrive on variety, manage change well and will be flexible in undertaking different work assignments.

Flexible Resource Team (FRT) Site Leads will be responsible for leading operational teams in a Service Centre environment. FRT will be deployed on medium to high volume, low complexity work that is easily predictable such as seasonable spikes in activity. This will involve leading teams in a fast paced and flexible environment. The role involves frequent changes to workstreams across DWP Directorates and an agile approach is necessary to ensure service delivery standards are met.

As well as service delivery the role will involve elements of change management and working alongside various senior stakeholders across DWP.

These roles are unique and challenging, with the aim of ensuring service delivery to our most vulnerable customers is maintained.**Person specification**:
Key Criteria:

- You are a confident, inspirational and driven leader, able to take charge of situations and provide direction to those around you and lead teams through regular workstream changes across various business areas. (Lead)
- You have the ability to work in a fast past paced ever changing environment working closely as part of a team, with key partners and stakeholders within and outside of the organisation, navigating complex environments. (Lead)
- You are able to work at pace in an environment of frequent change, ambiguity and lead teams enthusiastically to deliver a quality service to our customers.
- You are proactive in developing and maintaining positive and professional working relationships with diverse groups of people and organisations, prioritising the needs of the business while negotiating best outcomes for all stakeholders.
- You can interpret complex management information in a clear and concise manner, drawing conclusions and presenting recommendations where appropriate, outlining the considerations you have made.
- You can work within set rules and processes, setting and monitoring progress against milestones whilst still being able to innovate in an ever-changing environment.
- You have a focus on building your own and others capability, continually reviewing learning needs and development to ensure changing business requirements can be delivered professionally at pace.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Working Together

**Benefits**:

- Alongside your salary of £35,711, Department for Work and Pensions contributes £10,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an average employer contribution of 27%.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**CV**

The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows