Customer Support Advisor

2 days ago


Stonehouse, United Kingdom Onecom Full time

**Location: Stonehouse, Gloucestershire**

**Salary: Up to £21,000**

**Hours: Mon - Fri : 9:00 - 5:30**

**Co-workers**: 600+

**Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

**The task at hand: **9Partners, part of the Onecom group, are currently looking for a diligent and enthusiastic **Customer Support Advisor **to join our front-line Partner Operations Help Desk based in Stonehouse. As our **CustomerSupport Advisor**, you will play a vital role in our success, acting as a key point of contact for 9Group, contributing to the excellent service our Channel partners receive, and which 9Group is known for.

As our **Customer Support Advisor,**you will be responsible for;
- Processing and updating orders and faults, answering questions about products/ services, administration and technical support.
- Administrative duties as required, developing effective relationships with key stakeholders

**You'll be great in this role if**:You have previous customer service experience and a growing interest in technology In addition, you will have good communication skills, customer empathy, self-motivation and the ability to manage and prioritiseseveral tasks at once.

**To enable our people to do their best work and reach their full potential, we offer**:

- 25 days holiday + bank holidays
- Limitless professional development with access to our in-house training academy
- Free parking & free lunch

Can you see yourself here? We would love for you to apply

Or, know of someone who would be a perfect addition to our team? Let them know too.

**Equality, Diversity & Inclusion



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