Partner Support Advisor

2 weeks ago


Stonehouse, United Kingdom Onecom Full time

**Location: Stonehouse**

**Salary: £19,000 - £21,000**

**Hours: Mon-Fri 9-5:30**

**Co-workers**: **600+**

**Who we are: **Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

**The task at hand: **We are looking for a fantastic Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners.

As our Customer Service Advisor your responsibilities will include.
- Handle and resolve customer complaints in a calm polite manner
- Completion of routine administrative duties
- Monitor and report on business impacting issues relating to key accounts
- Liaising with internal and external auditors and dealing with irregularities as they arise
- Work on several tasks at once and prioritise own workload as operationally required

**You'll be great in this role if: **You have previous experience within customer service with an empathetic approach and have excellent communication skills and an understanding of Microsoft packages. You will be an excellent communicator,with a positive outlook and self-motivation.

**To enable our people to do their best work and reach their full potential, we offer**:

- Hybrid working (Agile working policy)
- 25 days holiday + bank holidays
- Up to 12 paid hours a year ‘My Time’
- Day off for your birthday
- Employee Wellbeing programme and 24/7 access to Mental Health support
- Discount for all staff on tech and all the latest gadgets
- Discounted Gym membership and subsidised FitBit
- All expenses paid company events and parties
- Employee reward programme and annual awards
- Limitless professional development with access to our in-house training academy
- Enhanced Maternity and Paternity pay (based on length of service)
- Cycle to work scheme, fresh fruit & eye-care vouchers
- Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers
- Referral bonus

Can you see yourself here? We would love for you to apply

Or, know of someone who would be a perfect addition to our team? Let them know too.

**Equality, Diversity & Inclusion



  • Stonehouse, United Kingdom OneCom Full time

    **Role: Partner Support Advisor** **Location: Stonehouse, Gloucestershire** **Salary: £21,500** **Fantastic Hours: Mon - Fri, 9am - 5:30pm** **The task at hand**: We are looking for a fantastic Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom...


  • Stonehouse, United Kingdom Onecom Full time

    **Appretice Customer Support Advisor (Operations)** **Location**:Stonehouse **Wage**: Apprenticeship rate of £6.50 per hour **Hours**:Mon - Fri 9am - 5:30pm **Co-workers**: 600+ **Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer...


  • Stonehouse, United Kingdom Billing 9 Partners Full time

    **Location**:Stonehouse **Salary**:£20,000 (negotiable dependent on experience) **Hours**:Mon - Fri : 9:00am - 5:30pm **Co-workers**: 600+ **Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate...


  • Stonehouse, United Kingdom Onecom Full time

    **Location: Stonehouse, Gloucestershire** **Salary: Up to £21,000** **Hours: Mon - Fri : 9:00 - 5:30** **Co-workers**: 600+ **Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens...


  • Stonehouse, United Kingdom Cloud Vacancy Full time

    Working in one of our support teams in our modern, spacious and comfortable office in Stonehouse, Gloucestershire, alongside your colleagues you will be responsible for and contribute towards working with suppliers to provide an excellent level of service to our Partners (customers). The role benefits from 25 days holiday on top of public holidays, working...


  • Stonehouse, United Kingdom Onecom Full time

    **Job Title**:Customer Support Advisor (Billing) **Location: **Stonehouse **Salary: **£20,000 - £21,000 (negotiable dependent on experience) **Hours: **Mon - Fri : 9:00am - 5:30pm **Co-workers**: 600+ **Who we are: **Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply...


  • Stonehouse, United Kingdom Onecom Full time

    We currently have an exciting opportunity available for a **Customer Service Advisor** to join our team at our Head Office in **Stonehouse**. A PSA fulfils a number of roles that contribute to providing the excellence of service to our Channel partners, which 9 Group is known for. Our people are at the forefront of what we do, and in return for joining us...


  • Stonehouse, United Kingdom Cloud Vacancy Full time

    The Partner Support Advisor (PSA) is the “front line” of the Operations Help Desk. A PSA fulfils a number of roles that contribute to providing excellent service to our clients. This role supports the billing function by providing accurate and timely billing on behalf of our Partners, whilst assisting with resolving billing issues and margin...


  • Stonehouse, United Kingdom Onecom Full time

    **Location: Stonehouse** **Salary: £18,000 - £20,000** **Hours: Mon - Fri : 9:00 - 5:30** **Co-workers**: 600+ **Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally. We’ve...

  • HR Advisor

    4 days ago


    Stonehouse, United Kingdom Tricel Full time

    **HR Advisor - Tricel** **Full time, permanent position within a growing manufacturing company** **Location: Stonehouse** **Hybrid working/ Flexible working options are available.** **Training funded for CIPD Level 7 qualification if required.** Tricel is a global provider of high-performance solutions for the Water, Environmental, Construction and...