Apprentice Partner Support Advisor

2 weeks ago

Stonehouse, United Kingdom Onecom Full time

**Appretice Customer Support Advisor (Operations)**

**Location**:Stonehouse

**Wage**: Apprenticeship rate of £6.50 per hour

**Hours**:Mon - Fri 9am - 5:30pm

**Co-workers**: 600+

**Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

**The task at hand**:We currently have an exciting apprenticeship opportunity for an Apprentice Customer Support Advisor at 9Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the “front line” of 9’s Partner Operations Help Desk and play a vital role in the success of 9Group and its portfolio of clients. As our Partner Support Advisor your responsibilities will include:

- Handle and resolve customer complaints in a calm polite manner
- Completion of routine administrative duties
- Monitor and report on business impacting issues relating to key accounts
- Liaising with internal and external auditors and dealing with irregularities as they arise
- Work on several tasks at once and prioritise own workload as operationally required
- Training new and existing colleagues

**You'll be great in this role if**:

- You're a strong communicator with great verbal and written skills
- You have great attention to detail and accuracy
- You have a helpful attitude and the ability to empathise with customers
- You've got good commercial appreciation
- You have strong problem solving and analytical skills
- You're IT literate and comfrotable using a variety of systems
- You're enthusiatic, self-motivated & willingness to operate flexibly
- You're able to develop effective working relationships with a range of partners, clients and suppliers

**To enable our people to do their best work and reach their full potential, we offer**:

- 25 days holiday + bank holidays
- Limitless professional development with access to our in-house training academy
- Free lunch

Can you see yourself here? We would love for you to apply

Or, know of someone who would be a perfect addition to our team? Let them know too.

**Equality, Diversity & Inclusion

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