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Partner Support Advisor

2 weeks ago

Stonehouse, United Kingdom OneCom Full time

**Job Title**:Partner Support Advisor (Billing)

**Location**:Stonehouse

**Salary**:£21,500

**Hours**:Mon - Fri : 9:00am - 5:30pm

**Co-workers**: 600+

**Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

**The task at hand**: We currently have an exciting opportunity for a Partner Support Advisor at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the “front line” of Onecom Partners Operations Help Desk and play a vital role in the success of the group and its portfolio of clients.

**You'll be great in this role if**:

- You're an strong communicator with excellent attention to detail and accuracy
- You can empathise with customers and have a naturally helpful attitude
- You're a problem solver who is well organised and methodical
- You're IT literate and have a desire to learn and improve
- You can work independently, on your own initiative as well as part of a team
- You have tons of enthusiasm, self-motivation & a willingness to operate flexibly
- You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels
- You understand the need for diligence with reporting and can identify any risk areas

**What you’ll be busy doing**:

- Handle and resolve customer complaints in a calm polite manner
- Completion of routine administrative duties
- Monitor and report on business impacting issues relating to key accounts
- Liaising with internal and external auditors and dealing with irregularities as they arise
- Work on several tasks at once and prioritise own workload as operationally required

**Onecom Perks and Benefits**:
**Agile working**: Enabling our people to work where they work best, using our Agile Working Policy
**Holidays**: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
**Birthday Break**:Day off for your birthday, during your birthday month
**MyTime**:12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
**Electric Car Scheme**:Purchase a brand-new electric car through our EV Scheme
**Wellbeing**: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
**Pension**:We offer 9% combined pension contribution
**Lifestyle**: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
**Parental Leave**:Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
**Rewards**:Quarterly employee reward programme and annual awards
**Discounts**: Discounts on tech + 3000 retailers through our Onecom Extras portal
**Referral Incentive**:You’ll receive a bonus for each successful friend or family member you refer
**Socials**:Work hard and play hard with our all-expenses paid company events and parties
**Foundation**:Get involved in fundraising activities and events for our Charity partners
**Academy**: Limitless professional development with access to our in-house training academy

**Who we are**

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

**Equity, Diversity & Inclusion**

**Notice to Recruitment Agencies**

**Onecom operates a direct sourcing model and does not accept speculative CVs