Customer Care Advisor

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.Customer Care AdvisorWe’re looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions.This exciting and rewarding opportunity involves building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies, while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.Key ResponsibilitiesResponsible for taking inbound calls from: Patients, Carers, GP’s, GP surgeries and Healthcare ProfessionalsManagement of customer accounts / ordersProcessing and dispensing paper and electronic prescriptionsManagement of service and product complaints - through to resolutionMaking outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer RetentionRequirementsAccurately input patient data and product requirementsDevelop relationships with patients, sales team and Healthcare professionalsManage courier queries relating to deliveries and collectionsLiaise with the warehouse team to ensure product fulfilmentAttend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and PhysiologyAssist with Product RecallsSorts and files completed prescriptions in preparation for month end submissionThe successful candidate will haveExperience in dealing with customers via phone & e-mail to solve all queriesExperience of working in Customer Service environment with high volume call ratesExcellent skills with MS OfficeAnd alsoGood, clear, efficient and empathetic telephone mannerProfessional with proven ability to build appropriate relationships with customers and team membersDemonstrable problem solving and decision making abilitiesAble to remain calm under pressureResults orientatedAdaptable / willing to take on new tasksAble to prioritise workload/work to deadlinesDisplays initiative and enthusiasm for their role and companyConfident and articulateWorks well as part of a teamAttention to detailConsistently meets Company standards, ethics and compliance requirementsBenefitsAdditional leaveCasual dressCompany eventsCompany pensionHealth & wellbeing programmeLife insuranceOn-site parkingPrivate dental insurancePrivate medical insuranceReferral programmeSick pay