1st Line Software Support Advisor

2 weeks ago

StourportonSevern, United Kingdom OGL Software Limited Full time

Stourport (Hybrid)

Full-Time

Up to £22,000 per annum, depending on experience

Closing date 30th June

**Key skills**:

- Excellent verbal and written communication skills
- Have a good work ethic and excellent time management skills
- You will be a good listener and a problem solver
- Have the ability to record information accurately
- Be IT literate and have experience with all MS Office packages
- Be able to prioritise your own workload
- Be able to demonstrate troubleshooting & incident investigation skills
- Have the ability to work independently and be excellent as working part of a team
- Have the ability to adapt and work in a fast-paced environment

**Preferred skills & experience**:

- Customer support experience
- IT Support Experience
- Experience with remote access software
- Knowledge of ERP business software, sales order processing, stock management and/or accounting packages
- Knowledge of how a stockist, wholesale or distributor business functions

**Job description**:
Our customers are the most important part of our business so we're looking for an energetic, customer focused and enthusiastic individual with a desire to develop knowledge of an entire ERP (Enterprise Resource Planning) software package. Our Support Advisors are passionate about delivering first class software support to our prof.ITplus customer base.

**Responsibilities**:

- Accurately record information from customers into our call logging software (Sunrise)
- Provide a first-time fix depending on the complexity of the query while managing incidents within our OKR's
- Ensure the reputation of the company is upheld at all times by providing excellent customer service
- Embark on our EMERGE training programme to learn our ERP Software prof.ITplus
- Liaise with 3rd parties and OGL peers for collaboration and troubleshooting
- Data connector checks - Remote monitoring of customer systems

**The benefits of working at OGL**:
Our staff work hard, and we appreciate their commitment. That’s why we want them to feel valued. We have all the standard benefits you expect from most employers plus a few extras too
- Hybrid with flexible working
- 25 days holiday plus 8 bank holidays
- Opportunity to buy and sell holiday
- Private healthcare
- Employee referral bonus scheme
- An investment in your learning, development and career progression
- Free on-site parking

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