Pathology Administrator

6 days ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

As a Pathology Administrator you will be responsible for providing a customer orientated reception service in the Phlebotomy department.

This is to include accurately registering patients and printing off blood request forms. Also to assist with any enquiries from internal and external users.

This is a face to face role in a very busy department but will also require taking telephone calls.

The working hours are 1.30pm-5.30pm Monday to Friday.

Some of your duties will include
- Booking patients in accurately for blood tests

Ensure correct patient has been selected from the ICE system to generate a blood request form

Communicate effectively with patients in a polite and professional manner working to high customer care levels at all times.

To take telephone bookings for specialist tests

To work in co operation with the rest of the phlebotomy team to ensure the smooth running of the reception area.

First point of contact for patients who are unwell, to provide support and empathy and to ensure patients are effectively managed in the appropriate manner

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda

In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder.

Please see attached job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.

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