Customer Service Representative
1 week ago
We are currently recruiting a Customer Service Representative to represent the values of the company and provide exceptional customer experience. We are seeking an individual with the passion to understand the needs of our customer by supporting them with their questions and their concerns. This individual will also have the ambition to contribute to the growth of the company through new customer lead generation.
Specific Job Responsibilities
Become a dependable customer advocate
Close collaboration with the regional Trio sales teams and our channel partners to truly understand customer satisfaction needs
Work diligently to meet our customer needs on a timely basis e.g. pricing, shipping costs, on-time delivery & lead-times
Proactively communicate with our customers
Manage our customer order entry and acknowledgment process
Route qualified opportunities to the appropriate sales leader or channel partner for closure
Required Skills & Experience
Proven customer service skills
Strong verbal communication and active listening skills
Patience, time management skills and the ability to prioritise tasks
Commercial awareness and strong numeracy skills for accurate and timely calculation of prices and a natural flair for error checking
Ability to work with a sense of urgency and with attention to detail at all times
Experienced with MS Dynamics CRM tool or similar
MS Office tools experience
Conditions of Employment
Permanent full-time contract
**Nominal 38hrs Mon to Thu**: 8.30am to 5.30pm; Fri : 8.30am to 15.00pm
Flexi-time scheme with the flexibility to finish at 12.30pm on a Friday
Salary
£20-24K per annum DOE
Profit Related Pay (PRP) scheme
Matched pension contributions
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