Customer Service Representative

1 week ago


Tewkesbury, United Kingdom Trio Motion Technology Ltd Full time

We are currently recruiting a Customer Service Representative to represent the values of the company and provide exceptional customer experience. We are seeking an individual with the passion to understand the needs of our customer by supporting them with their questions and their concerns. This individual will also have the ambition to contribute to the growth of the company through new customer lead generation.

Specific Job Responsibilities

Become a dependable customer advocate

Close collaboration with the regional Trio sales teams and our channel partners to truly understand customer satisfaction needs

Work diligently to meet our customer needs on a timely basis e.g. pricing, shipping costs, on-time delivery & lead-times

Proactively communicate with our customers

Manage our customer order entry and acknowledgment process

Route qualified opportunities to the appropriate sales leader or channel partner for closure

Required Skills & Experience

Proven customer service skills

Strong verbal communication and active listening skills

Patience, time management skills and the ability to prioritise tasks

Commercial awareness and strong numeracy skills for accurate and timely calculation of prices and a natural flair for error checking

Ability to work with a sense of urgency and with attention to detail at all times

Experienced with MS Dynamics CRM tool or similar

MS Office tools experience

Conditions of Employment

Permanent full-time contract

**Nominal 38hrs Mon to Thu**: 8.30am to 5.30pm; Fri : 8.30am to 15.00pm

Flexi-time scheme with the flexibility to finish at 12.30pm on a Friday

Salary

£20-24K per annum DOE

Profit Related Pay (PRP) scheme

Matched pension contributions



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