Branch Customer Service Assistant

2 weeks ago

Tewkesbury, United Kingdom Travis Perkins Full time

Are you seeking a front line customer focussed role where no two days are the same? Are you confident in making a fantastic first impression, building long-lasting relationships and going above and beyond to provide a great service to our customers? We are Travis Perkins, the UKs largest builders merchant and this **Branch Customer Service Assistant role** may be perfect for you.

You don’t need an in-depth knowledge of builders merchants to join the team, as there will be plenty of coaching and training to get you up to speed, we’ll give you the confidence to deliver the exceptional service we expect.

**The Benefits**

In return for your hard work you will receive the following:
£Competitive pay + Benefits - which include a discretionary annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their bank holidays which means you can too

**The Role**

Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis. You will be based outside, processing customer orders and loading/unloading customer and company vehicles. In addition you will also unload our building products from supplier deliveries and accurately book them in the branch warehouse, always ensuring we have sufficient turn around times for our vehicles and suppliers. Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures, this means maintaining a tidy and safe working environment.

**The Person**

This is a key customer facing role, you just need the ability to provide great customer service, we can teach you the rest. Are you:

- Highly adaptable, resilient and tenacious with high levels of energy and drive
- Someone that is physically active, as this role is located outside, it will involve lifting heavy building materials
- Someone who thrives in a dynamic and fast paced environment.
- Friendly and outgoing, happy to communicate face to face to build strong lasting relationships
- Experience of using a forklift is ideal, but don’t worry full training is provided

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work, that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
- #TP/BC/Untiered_

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