Client Account Executive

1 day ago

Tewkesbury, United Kingdom Paragon Customer Communications Full time

**About Us**

Paragon Customer Communications works with some of the world's leading brands from a wide range of sectors, transforming how they connect with their customers. We send over 4 million physical and digital communications every single day and connect with every household in the UK on a weekly basis.

We design and run marketing campaigns, produce direct mail, generate transactional communications like bills and statements, and harness data and insight to ensure our clients' get the most out of their marketing budgets. Paragon works tirelessly to deliver the future of brilliant customer communications.

**Job Summary**

In this role you will be working as part of a team of four looking after a number of Transactional clients. As a team you will support the Client Account Manager to ensure all BAU and contractual obligations are met and exceeded where possible.

You will need to ensure client requirements are communicated to all internal departments and delivered on schedule and accurately.

**KEY RESPONSIBILITIES**
- To manage day-to-day queries from clients and internal departments
- Ensure all daily tasks are carried out efficiently
- Own data receipt, reconciliation and production schedules for allocated clients
- To monitor production status and report on SLA/Despatch status
- Update and own all stock for allocated clients and generate client facing reports where required
- The raising and management of quotes and charges in line with client contracts
- Being responsible for and dealing with queries raised via out internal incident logging system
- To Assist in Invoice Reconciliation
- Update KPIs & MI reports for allocated Clients on a daily/weekly & monthly basis.
- Manage small/medium changes working closely the client and multiple internal departments, ensuring client requirements are met and associated costs are captured accurately.
- Support the wider Client Services Team where required
- Attend Video Production Meetings representing allocated clients twice daily.
- Good Microsoft Excel Skills is an advantage

The job description isn’t exhaustive and may include other duties as required

Your working day may require a small amount of flexibility to your normal working hours.

The role will be a mix of working from home and the office on a rota basis. You will be provided with the necessary equipment to allow you to do this.

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Tewkesbury, GL20 8BL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Client service: 2 years (required)

**Language**:

- English (required)

Reference ID: CAE/T

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