Office Administrator

1 week ago

Tewkesbury, United Kingdom Cotteswold Dairy Ltd Full time

**About The Role**:
Are you passionate about customer service? Do you thrive on making a difference for every customer you interact with? Cotteswold Dairy, a leading family-owned dairy in the UK, is looking for a dedicated Customer Service Administrator to be the welcoming face and reliable support for our valued customers. In this key role, you'll work closely with both customers and our team to uphold our commitment to first-class service and quality.

**Summary**

Days worked: Monday - Friday with alternate Saturdays

Hours: 40 hours per week across five days

Shift Times: 0830 - 1700
- Where a Saturday is worked, a day off in the week will be given: when working Saturdays, we generally finish around 1430_

**Why Join Us?**
- Be the Heart of Customer Support: You'll be the go-to person for customer inquiries, ensuring every order is handled with care and professionalism.
- Work in a Supportive, Customer-Focused Team: Experience the satisfaction of working in a team that values your role in maintaining outstanding customer relationships.
- Make a Difference in a Values-Driven Company: As part of ‘Team Cotteswold,’ you’ll contribute to a company dedicated to responsible, sustainable practices.

**Your Responsibilities**
- Proactive Issue Resolution: Address delivery inquiries, resolve issues, and follow up with customers to guarantee satisfaction.
- Professional Frontline Service: Greet customers with a friendly, helpful attitude whether over the phone or at the reception, ensuring each interaction reflects our dedication to service.
- Collaboration and Support: Work closely with stock control, assist with invoice distribution, and contribute to smooth operational flow.

**Who We’re Looking For**
- Experienced Customer Champion: Previous experience in customer service, with a proactive approach to problem-solving.
- Communication Expert: Excellent verbal and written skills to effectively handle inquiries and communicate with customers and team members.
- Organized and Detail-Oriented: Able to manage multiple tasks, prioritize effectively, and ensure accuracy.
- Positive and Adaptable: A can-do attitude and the flexibility to adapt and support new processes.

**Join Cotteswold Dairy Today**

**About Us**:
Established in 1938, Cotteswold Dairy is one of the UK’s leading independent family-owned dairies. We support local farmers and communities by delivering the freshest, finest quality products and first class customer service.

**Team Cotteswold**:
At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers.

The aim of ‘Team Cotteswold’ is to give a disciplined and determined effort to value everyone and everything and as a consequence make the Company the first preference for employees and customers alike over the long term.

**The Team Cotteswold Purpose**:
Being at the heart of a responsible and sustainable dairy community

**Benefits**:

- Competitive salary with opportunities for growth and advancement.
- 22 days' holiday plus bank holiday allowance; with an additional day after 3 years of service.
- Refer-a-friend bonus scheme (up to £500).
- Cycle to work scheme.
- Discounted products and delivery options.
- Aviva pension scheme (4% employee, 4.5% employer contributions).
- Health and wellbeing support through Simply Health.

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