Sales Office Administrator

3 days ago

Tewkesbury, United Kingdom Cotteswold Dairy Full time

**Cotteswold Dairy** are looking for an organised **Sales Office Administrator **to join their team based in **Tewkesbury**. You will be working on a **full-time, permanent basis** and in return, you will receive a **competitive salary of £22,256 per annum plus benefits.**

**Working Hours**: 40 hours per week - Monday to Friday (08:30 - 17:00). Regular Saturday working (08:00 - normally 14:30). When a Saturday is worked, a day off in the week is given. Bank Holidays are worked on a rota basis.

Established in 1938, Cotteswold Dairy is one of the UK’s leading independent, family-owned dairies. We support local farmers and communities by delivering the freshest, finest quality products and first class customer service.

**The Sales Office Administrator role**:
system for processing.

**Responsibilities as our Sales Office Administrator**:

- Checking that all orders have been correctly input onto the computer system;
- Liaising with customers/depot staff regarding customer orders and delivery issues;
- Liaising with stock control;
- Answering general enquiries as required;
- Providing cover for Reception including answering the switchboard;
- Organising run-outs as required;
- Investigating customer credit on their account and action as appropriate;
- Working to daily and weekly deadlines, to ensure distribution of products at the correct times;
- Assisting in ensuring the correct distribution of invoices;
- Taking part in ad-hoc projects;
- Contributing to a positive working environment;
- Any other duties as required by Senior Management.

**Skills and attributes, we’re looking for in our Sales Office Administrator**:
**Essential**:

- Experience of delivering excellent customer service and ensuring queries or complaints are handled in a timely manner;
- An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas;
- An exceptional telephone manner;
- Strong organisational skills with the ability to prioritise and work to deadlines;
- Professional and clear communications skills, both verbal and written;
- Ability to adapt positively and assist with new processes and procedures;
- A ‘can do’ attitude with a commitment to seeing tasks through to completion;
- Ability to work as part of a team and be able to multi-task;
- Strong interpersonal skills;
- Ability to work to tight deadlines;
- The ability to use initiative and remain calm under pressure;
- Ability to think creatively in order to improve the customer experience;
- Have attention to detail and the ability to input data accurately;
- Keenness to develop and receptive to training;
- Adaptable.

**Desirable**:

- Experience in a Sales environment;
- Strong IT skills including MS Word, Excel and Outlook.

**Benefits you’ll receive as our Sales Office Administrator**:
We are committed to training and giving you the skills and abilities to carry out your role, providing progression and opportunities, allowing you to build a long term relationship with the Company. In
addition to this, we offer:

- Competitive salary
- Cycle to Work Scheme
- 30 days holiday inclusive of Bank Holidays
- Refer a Friend Scheme - potentially receive £500
- Group Personal Pension Scheme - 4% Employer contribution
- Employee shop - discounted products and potential free delivery
- Health and Wellbeing Benefit
- Free car parking

If you would like to join our team as our new **Sales Office Administrator**then please click ‘apply’ today - don’t miss out, we’d love to hear from you

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