Product Operations Director

**JOB DESCRIPTION**
The Employee Experience Virtual Agent team is building a dedicated operations tower to build, scale, and run the Operational Engine (OE) for the JPMC Assistant. The OE is an automated oversight platform driving continuous improvement and real-time observability for our agentic AI employee assistant. This is a high-impact, high-visibility role within the product team.

As the**Product Portfolio Operations Director in the Employee Experience Virtual Agent team, you’ll lead a small, agile team of product / product operations managers to deliver an end-to-end automated system ingests employee feedback and performance data, digests this information, and uses it to drive meaningful outcomes. As a result, the JPMC Assistant can learn and improve with each interaction, creating a feedback loop that enhances its capabilities over time.

We seek a strategic, hands-on leader to build and scale the OE. The program is demanding, and it will expose you to all levels of the firm and require you to connect with diverse partners. We need a self-starter who thrives in challenging environments and is comfortable being uncomfortable.

As the right hand of the product director, you will build relationships, sell the vision, and keep a cool head under pressure. We want a player-coach who leads by example, rolls up their sleeves, and is committed to developing critical infrastructure, not just delegating tasks. If you’re ready for a tough, high-impact, high-visibility role and want to shape the future of AI-driven employee experience at JPMorgan Chase, we want to hear from you.

**Job responsibilities**
- Develop and maintain automated systems for labeling, triaging, and fine-tuning interaction data to optimize the JPMC Assistant.
- Deliver daily incident reports and real-time scorecards to provide clear visibility into system health and performance.
- Provide actionable usage analytics and self-service triage tools to empower product and support teams.
- Monitor conversations for compliance, identifying and addressing deviations from firm risk and control standards.
- Champion a culture of data-driven decision-making and continuous improvement within the team and across the organization.
- Act as the right hand of the product director, helping to shape and communicate the vision for the OE.
- Take a hands-on, player-coach approach—leading by example, rolling up your sleeves, and actively contributing to the work.

**Required qualifications, capabilities, and skills**
- Deep experience or equivalent expertise in product management (technical or data focused), data operations, operations automation, analytics lead or data science manager, with experience in a leadership capacity
- Proven ability to manage and implement operational effectiveness and portfolio management initiatives
- Proven experience building and operating large-scale, automated systems or platforms
- Strong technical proficiency in data analytics, automation, and/or system monitoring tools
- Demonstrated ability to lead multidisciplinary teams and drive cross-functional collaboration
- Excellent problem-solving skills and the ability to thrive in high-pressure, ambiguous, and fast-paced environments
- Exceptional communication and relationship-building skills, with experience engaging stakeholders at all levels
- Self-starter mentality with a hands-on approach and willingness to “roll up sleeves” to get the job done
- Strong organizational skills and attention to details

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.