Customer Service Representative

2 days ago

West Malling, United Kingdom Charities Aid Foundation Full time

**Job title: Customer Service Representative**
**Job Reference: EP788**
**Contract: Permanent, Full Time 35 hours per week**
**Location: Kings Hill base with Hybrid working**
**Salary: £21,930 per annum**

We have an exciting opportunity for you to join our team as our Customer Service Representative for **Charities Aid Foundation (CAF**). You will be an integral part of our award winning team, who look after our Private Client and Corporate Customers using your excellent customer service skills to help them make charitable donations.
Our office is based in **Kings Hil**l*, Kent where you will initially be based full time for training and you will be **based part of your time in the office and part of your time working from home.*

We are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people centred, driven by innovation and together we are building a leading great and safe place to work.
**In return for joining as our Customer Service Representative you will receive**:
Salary £21,930

30 days holiday plus bank holidays

Excellent - on-going training programme

Excellent pension scheme

Private Health care cover

Life assurance

On-going learning and development

Annual flu vaccination

Employee Assistance programme to support your health and wellbeing

CAF volunteering day

**As our Customer Service Representative your key responsibilities will include**:

- Creating excellent relationships with customer
- Processing donation requests
- Answering enquiries
- Providing excellent customer service to existing and new customers

**Skills required of our Customer Service Representative**:

- Customer service experience (perhaps you have worked in a customer contact centre before or a customer facing role and are looking for a new opportunity or you have finished education and are looking for your first role).
- Excellent verbal and written skills
- Good team player
- Able to work well under pressure

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

**Job Types**: Full-time, Permanent

**Salary**: £21,930.00 per year

Schedule:

- Monday to Friday

Reference ID: EP788

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