Contact Centre Trainer

1 week ago


Cardiff, United Kingdom CCP Full time

I'm delighted to once again be supporting this fantastic growing organisation as they look to recruit a contact centre trainer to join their business.

My client is one with an entrepreneurial and acquisitive approach to growth and their existing contact centre operations currently consists of around 350FTE over 5 sites, both onshore and offshore. This continues to grow.

The contact centre trainer will take responsibility for delivering a mix of in person, classroom-based training as well as some remote, virtual training and this will be new starter induction training and existing agent up-skilling and training following process re-engineering.

**To be considered for this role, you MUST**:

- Have contact centre training experience OR have worked previously as a senior customer service agent within a contact centre
- Possess the ability to work autonomously within a standalone role
- Live within commutable distance of Cardiff
- Be keen to progress and grow with the role and the wider business

**Salary**: £28,000.00-£31,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 3 years (required)

Reference ID: BH-3643


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