Contact Centre Agent
2 weeks ago
Your new company
An established Financial Services company based in the Cardiff area.
Your new role
Working as a Contact Centre Agent, you will be responsible for
Handling incoming calls and communications from the customers.
Liaising with customers, distributors, retailers and internal staff on a daily basis.
Accurately recording customer data and notes following each call.
Communicating clearly via phone, email, and letters.
Developing product and policy knowledge to resolve queries effectively.
Making decisions and providing tailored support to the customer base, while working within a supportive team environment.
What you'll need to succeed
You will have previous customer service experience in a call centre. You'll be customer focused and understand the importance of providing first-class customer service at all times throughout the customer journey. Experience of working in a customer service-based role within financial services is desirable, but not essential. You will have 5 GCSEs (A-C), including English and Maths.
What you'll get in return
You'll be working for an established company with a rich history. This is a permanent role to start ASAP. The salary for the role is £24,500 per year. Hours of work are 37.5 hours per week, Monday to Friday. This is a customer service-based role; there is no selling. No weekend or evening work. The hours of work are 9am to 5.15pm with 45 minutes for lunch.
Please note, all successful candidates will need to pass a credit check and basic DBS as part of the onboarding & screening process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
-
Contact Centre Agent
1 week ago
Cardiff, United Kingdom bmj-group Full timeOverview: **Job Title**:Contact Centre Agent **Contract**:6 month fixed term contract - Full-time **Salary**:£25,150 **Location**: Southgate House, Cardiff (Hybrid) **Application Closing Date**:Wednesday 7th June **Responsibilities**: - Deal with all customer queries in an efficient and timely manner - Resolve any customer complaints - Provide support...
-
Contact Centre Agent
5 days ago
Cardiff CF QU, United Kingdom Stellantis Full time £24,000 - £42,000 per yearAre you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?We're looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure...
-
Contact Centre Trainer
2 weeks ago
Cardiff, United Kingdom CCP Full timeI'm delighted to once again be supporting this fantastic growing organisation as they look to recruit a contact centre trainer to join their business. My client is one with an entrepreneurial and acquisitive approach to growth and their existing contact centre operations currently consists of around 350FTE over 5 sites, both onshore and offshore. This...
-
Contact Centre Agent
1 week ago
Cardiff, United Kingdom Lyons Davidson Solicitors Full timePlease note this vacancy may close early if enough applications are received.The Role The role will be hybrid (home/office based) so you will need to be able to commute to our office in Cardiff City Centre Laptops and other equipment needed for the role will be provided for you The Departments operational hours are Mon-Fri 08:00-18:00 and Sat 09:00-14:00....
-
Contact Centre Agent
2 weeks ago
Cardiff, Cardiff, United Kingdom Lyons Davidson Solicitors Full time £22,500 - £30,000 per yearPlease note this vacancy may close early if enough applications are received.The RoleThe role will be hybrid (home/office based) so you will need to be able to commute to our office in Cardiff City CentreLaptops and other equipment needed for the role will be provided for youThe Department's operational hours are Mon-Fri 08:00-18:00 and Sat 09:00-14:00.The...
-
Head of Product
7 days ago
Cardiff, United Kingdom Admiral Full timeThe role of Head of Product for Contact Capability is crucial in leveraging contact centre technologies to drive customer and agent experiences and ultimately business success. This position is responsible for ensuring that all introduced capabilities meet or exceed business expectations, with a particular focus on maximizing the value of core...
-
Licensing Officer
6 days ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...
-
Operations Contact Centre Manager
2 days ago
Cardiff, United Kingdom INTERNATIONAL MEDICAL GROUP HOLDINGS LTD Full timeAs one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people travelling frequently betweencountries, and those who maintain multiple countries of residence use our products to give themselves...
-
Team Leader
2 weeks ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Rent Smart Wales requires landlords to register and become licensed or employ a licensed agent in their place to undertake letting and management tasks. Cardiff Council has been designated as the single licensed authority to administer this legislation across Wales. The service was established in November 2015. It benefits from...
-
Contact Centre Advisor
15 hours ago
Cardiff, United Kingdom Centre for Health and Disability Assessments Full time**Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...