Product Administrator

Who we are

People have always been at the heart of St. James’s Place, we value long-term relationships and we are a home for people who care about the future - financially, environmentally and socially. These core values have enabled us to become a leading FTSE 100 Wealth Management company.

**Location**: Cirencester Office

**Employment Type**: Permanent

This person will be part of the Product team in Clients Services and support the resolution of client complaints and concession requests whilst improving admin processes. This role would ideally suit someone with previous FS experience who is keen to progress and take on a new challenge at SJP.

**What you’ll be doing**:

- Responsible for reviewing/responding to concessions aligned to the relevant Product Team, ensuring that any agreed concessions are within regulatory framework and autonomy limits.
- Responsible for responding to complaints to ensure these are being addressed effectively.
- Ensure process and service improvements are recorded, referred and monitored through to implementation.
- Support ‘executive’ cases referred by senior management.
- Support Service Delivery Manager with issues.
- Provide coaching to administration colleagues in relation to complaints and concessions as required.
- Ensure relevant information is recorded on Salesforce.

**Who we’re looking for**:

- Understanding of relationships and structure within SJP, Client Services and admin centres.
- Able to communicate effectively to individuals around the business.
- Able to report and understand MI and to use this in combination with process knowledge to identify potential improvements.
- Able to provide solutions through awareness of product, regulatory and legislative constraints/procedures, with appropriate reference to colleagues.
- Capable of creating and communicating information.

**Special Requirements**:
Ability to travel to SJP locations and/or administration centre.

**Flexible Working**

We understand that employees work best in different ways, at different times and in different environments. We value all of our employees and appreciate that everyone is unique, and at one of many stages within their career. Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle where it can be accommodated, so please ask the question and start a conversation

**Why work for us?**

**Our Rewards**

In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefits package including:

- Non-Contributory Pension - 10% (increasing with length of service) with further pension matching
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
- Best in class terms and conditions including 6 months paid parental leave.
- Private Medical and Dental Insurance
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Discretionary bonus scheme dependent on company and personal performance, varied by level
- Not applicable to fixed term contracts (standard uplift applies in lieu of the protection benefits)

**Our Culture**

Our culture is the glue that binds us together - It’s one of our biggest assets and one of the biggest reasons for our success. It’s underpinned by core values of doing the right thing, being the best version of ourselves and investing in long term relationships.

We want to embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate. We raise our voice on the things that matter to us and drive change from the front. Contributing to our inclusive culture is vital, ensuring a space for everyone to be their authentic self, no compromises.

In all we do, we consider how our work affects the communities in which we belong. Over 96% of our group employees are involved in supporting our communities through financial education, charitable giving and volunteering. Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 3rd largest corporate charity in the UK.

**Our Awards**:
We understand it’s important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent awards:

- Wealth Manager of the Year - Growth Investor Awards 2021
- Best Wealth Manager - Shares Awards 2021
- Championing LGBTQ Inclusion - Financial Adviser Diversity in Finance Awards 2020
- Top 75 Employer - Social Mobility Foundation Employer Index 2021

#LI-HYBRID