Team Supervisor

2 days ago

Crowborough, United Kingdom Ambitious Resources Ltd Full time

**Private Patient Advisory Team Supervisor**

**Location: Dual Location, Crowborough and East Grinstead.**

**( Driving licence essential for this role )**

**Salary £32,000**

**Permanent Role**

Our client is seeking a Team Supervisor, with sales, upselling, training experience to manage a Team, across two sites, working with private paying patients. An incredible opportunity and one where you can make a significant difference.

**What you'll do**

To work alongside the team and develop ethical techniques to encourage the team to convert enquiries to appointments.
- Ensure the team is fully conversant with the specifics of the business to accurately match services to patients.
- Monitor the accuracy of data input to the CRM and oversee adjustment when required.
- Work alongside the Digital Marketing Coordinator to develop the CRM, and focus on the conversion and tracking elements.
- Provide weekly/monthly accurate reporting of KPIs and drive change where necessary to improve performance.
- Deliver and attend educational events/webinars to the public, stakeholders, and health professionals.

**Skill Set**
- Be a customer service champion, priding themselves on supporting an excellent patient experience.
- Able to develop and maintain effective relationships with consultants and key stakeholders to facilitate excellence in service and delivery.
- Can demonstrate a good work ethic that includes punctuality, integrity, respect for others, and a commitment to professional practice.
- Minimum 2 years experience as a Supervisor/Team Leader.
- High level of computer literacy in particular Excel and Microsoft 365.
- Sales experience or a call centre-type role is highly desirable.
- Strong presentation skills.
- The ability to prioritise workload and meet deadlines.

Access to a vehicle to travel as the role is cross-site

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