Contact Centre Agent
2 weeks ago
**Tenerity are now looking to recruit Brazilian Portuguese Speaking Contact Centre Agents to join the team in Portsmouth.**
- Competitive salary of £19,500 + Language Allowance of £3,900
- £500 learning bonus paid once initial training is completed
- Full training and support throughout your career at Tenerity
- Subsidised Gym Membership
- 33 days holiday including Bank Holidays
- Free hot & cold drinks during your shift and outdoor areas for your breaks
- Close to public transport links and local amenities
- Up to 10% Company Pension Scheme
- Discounts & offers for Tenerity employees
- Regular Health & Wellbeing initiatives and wellbeing services
- Free onsite parking
- Reward and recognition scheme
- A great working environment and supportive Team Leaders
If you can fluently speak and write, both Brazilian Portuguese and English and have the following skills or experience, we would love to hear from you:
- Excellent verbal and written communication skills
- Experience in a customer focussed role ideally within a call centre environment
- Experience of handling complaints and managing customer expectations
- A great team player with strong PC skills
This is a full-time position working 37.5 hours per week, 5 x 7.5 hour shifts **between Monday - Sunday**
**10.00 - Midnight (working alternate weekends).**
**What will you be doing?**
This role is purely customer service and involves **no sales** On a daily basis, you will be:
- Identifying and proactively seeking to resolve and support the needs of every customer
- Various administrative duties
**Please be aware that we are not able to provide visa sponsorship or relocation packages.**
**These roles are office based and all ongoing Government and Health & Safety guidance will be followed to promote a safe working environment.**
At Tenerity, we provide our clients with compelling technology and services that earn their customers' loyalty every day. Our employees re-define loyalty with transparency and trust so that our clients can more deeply engage their customers, creating valuefrom those connections.
We are a growing company at the top of our industry with values and character that allows us to stand apart from the competition. We promote inclusion and diversity within our organization to garner perspective and engender trust. We are looking for peoplewho will embrace our culture of radical transparency, who will create attunement with our customers, and embrace the pragmaticism that comes from knowing that as life and people change, companies must adapt and change.
We have a bias on promoting from within, provide top notch compensation, and have a total rewards strategy that sets us above others in the field. Do you want an impactful role in a growing company that is creating new solutions that lead the field in theirinnovation and effectiveness? Then consider joining us; read on about our Brazilian Portuguese Speaking Contact Centre Agent role...
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