Customer Contact Agent
3 days ago
**No cold calling, No sales just customer service**
**Job Title: Customer Contact Agent**
**About the Company**
Specialising in Pet Insurance, we pride ourselves on delivering first-class service, delighting our customers, and maintaining long and trusted relationships with our 45 plus partners. With big ambitions for the future, we are looking for individuals whowant to grow and develop with a Times Top 30 company.
You will receive 6 weeks of training through the company's tailored training programme, which will be a combination of classroom and on-the-job training - you will be fully supported every step of the way Training will be Monday-Friday 9am-5pm.
**Responsibilities**:
- **Deal with incoming calls from customers**:
- Provide exceptional customer service
- Generate quotes and take out policies
- Processing annual renewals
- Assisting and managing the customer through the claims process
- General administrative duties
**Skills Required**:
- **First-class customer service experience, either face to face or over the phone**:
- Strong verbal communication
- Able to work under pressure in a busy working environment
- Ability to follow guidelines and understand complex information
**Salary**: £19,000
**Hours**: 37.5 hours per week on a shifted rota between 8am-8pm Monday to Friday,
8am-4pm
9am-5:30pm
12pm-8pm
One in 3 Saturdays (9am-5pm) with one day off during the week.
**Location**: Portsmouth
- Mixture of work from home and office
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