Pet Contact Agent
2 days ago
**Pet Contact Agent**
**Salary: £19,000pa**
**Hours**:Full Time 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am-4pm
- Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
- Week 3: Monday to Friday 12pm-8pm
**Location**: North End, Portsmouth office will be relocating to lakeside in the new year.
**Overview**:
To ensure the efficient and professional handling of all aspects of pet insurance including service and claims by corporate and affinity partner service standards.
**Responsibilities**:
- Answering calls promptly and by our Service Level Agreements.
- Production of customer, affinity, and veterinary correspondence to corporate standard.
- Collating and posting of documents where required.
- Maintaining a consistent and energetic approach and building rapport with internal and external customers to establish customer relations.
- Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
- To manage the customer through the lifecycle of their policy from quote/sales and inception, MTA's and renewals the claims process and all credit control functions providing a one-touch service.
- Ad hoc duties as required by Management.
- Aware of and conform to legal requirements in all activities, both internal and external. Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
- Where applicable, to adhere to Company processes about FCA compliance and Treating Customers Fairly
**Essential Skills**:
- Resilience within a busy working environment
- Prioritisation skills
- Ability to multi-task
- Able to think on your feet
- Work well under pressure
- Problem-solving skills with difficult customers
**Desirable Skills**:
- General understanding of insurance industry practices & principles (Ideal, not essential)
- Experience of working within a target driven environment
-
Pet Contact Agent
1 week ago
Portsmouth, United Kingdom GerrardWhite Full time**Pet Contact Agent** **Salary: £19,000pa** **Hours**:Full Time 37.5 hours per week on a 3-week rotational shift pattern: - Week 1: Monday to Friday 8am-4pm - Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu - Week 3: Monday to Friday 12pm-8pm **Location**: Lakeside, Portsmouth **Overview**: To ensure the...
-
Customer Contact Agent
4 days ago
Portsmouth, United Kingdom GerrardWhite Full time**No cold calling, No sales just customer service** **Job Title: Customer Contact Agent** **About the Company** Specialising in Pet Insurance, we pride ourselves on delivering first-class service, delighting our customers, and maintaining long and trusted relationships with our 45 plus partners. With big ambitions for the future, we are looking for...
-
Pet Contact Agent- Service- July 4th
1 week ago
Portsmouth, United Kingdom Markerstudy Full timeOverview: - To ensure the efficient and professional handling of all aspects of pet insurance including service and claims in accordance with corporate and affinity partner service standards. **Responsibilities**: **Responsibilities**: - Answering calls in a timely manner and in accordance with our Service Level Agreements. - Production of customer,...
-
Team Leader
2 days ago
Portsmouth, United Kingdom GerrardWhite Full time**Team Leader - Service - Pet Insurance** **Portsmouth** **Salary £23,000 to £27,000 dependant on experience** **37.5 hours per week on a shift pattern** **Full Time and Permanent** **Pet - Team Leader** To manage and develop the department and meet Customer service and Claims SLA's that achieve business plan objectives and financial targets. Ensure...
-
Team Leader
2 days ago
Portsmouth, United Kingdom GerrardWhite Full time**Pet - Team Leader** To manage and develop the department and meet Customer service and Claims SLA's that achieve business plan objectives and financial targets. Ensure that an organised, efficient and effective service is provided to meet the expectations and technical standardsof internal and external stakeholders. **Responsibilities**: - Manage, lead,...
-
Customer Service Agent
2 days ago
Portsmouth, United Kingdom GerrardWhite Full time**Pet Contact Agent** **Salary: £19,000pa (plus bonuses)** **Hours**:Full Time 37.5 hours per week on a 3-week rotational shift pattern: - Week 1: Monday to Friday 8am-4pm - Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu - Week 3: Monday to Friday 12pm-8pm **Location**: Lakeside,...
-
Team Leader
4 days ago
Portsmouth, United Kingdom GerrardWhite Full timePet - Team Leader - Assessing Portsmouth / Remote / England £23 - 27,000 PA plus great benefits Do you want to progress your career in a large, multiband company that will offer you a secure, full-time role with room for development? Do you want to work for a professional and progressive company that really focuses on its employees? Do you have a...
-
Contact Centre Agent
2 weeks ago
Portsmouth, United Kingdom Tenerity Full time**Here are a few reasons why our Contact Centre Agents / Customer Service Advisors enjoy working for us** **FULL TIME** - Competitive salary of £19,500 per annum - £500 learning bonus paid once initial training is completed - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 25 days holiday PLUS Bank Holidays -...
-
Contact Centre Agent
2 weeks ago
Portsmouth, United Kingdom Tenerity Full time**Tenerity are now looking to recruit Brazilian Portuguese Speaking Contact Centre Agents to join the team in Portsmouth.** - Competitive salary of £19,500 + Language Allowance of £3,900 - £500 learning bonus paid once initial training is completed - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 33 days holiday...
-
Pet Claims Assessor
2 weeks ago
Portsmouth, United Kingdom GerrardWhite Full time**Pet Claims Assessors** **Salary**: £22 - 26k (£24 - 28 k ote) Hours: Full Time - Monday to Friday 9am-5pm Location: North End, Portsmouth or full time work from home remote Training: Full Time training must be completed for first 3-5 weeks MUST HAVE 12 MONTHS PREVIOUS PET CLAIMS ASSESSING EXPERIENCE **Overview**: **Key Responsibilities**: - Review...