Customer Retentions Advisor

Customer Retentions Advisor

**Company: XLN Telecoms**
**Role: Customer Retentions Advisor**
**Locations: Sheffield, S3 8JY**
**Salary: £21,000 - £25,000 (£40K - OTE)**

XLN has grown into one of the most successful **Telecoms Companies** in the UK. We have the highest level of customer satisfaction in the industry, with a **TrustPilot score of 4.5 out of 5** and **more 5* reviews than all of our competitors**.

We are providing a fantastic opportunity for **Sales and Retentions Advisors** to join one of the highest performing teams in the company As part of our **Customer Retentions Team.** You will be our first port of call for customers who may be cancelling their phone and broadband contracts, and look to ensure these businesses are fully aware of the advantages of using XLN as their provider.

**The Role**:
**Salary**: £21,000-£25,000 per annum plus monthly uncapped commissions **(OTE - £40k+). There is potential to earn £1500+ per month in commission**, some our **Sales & Retentions Advisors** are earning much more than this
- Inbound and Outbound Calls with existing cancelling customers, ensuring the development, maintenance and retention of customer relationships
- Use of sales and customer relationship techniques to save lost customers, whilst handling warm leads and identifying opportunities to capitalise on maximum retention
- Understand and keep abreast of competition, products, pricing and markets for voice and data solutions
- Provide day to day account management of allocated customers, updating customer records and providing accurate saved accounts (tracker)
- Assist other departments in resolving customer issues to help retain client when escalated from the Customer Support Team or other departments; including billing queries, serious fault calls and general account questions
- Resolving queries within industry/department lead timescale

**_We only promote from within_** _and work hard to provide quick progression and career opportunities to all employees equally. You can also top up your salary with _**_uncapped commission_**

**We’re looking for people who**
- Enjoy working in a fast-paced, sociable, fun environment and enjoy working as part of a team
- A confident communicator with excellent negotiation and objecting handling skills
- Goal orientated - someone who is money motivated and wanting to progress quickly - we offer uncapped commission and excellent paths to management
- Experience in customer service/account development role - you need to be able to build a relationship and understanding with the customer
- Passionate individuals with the willingness to take ownership of the call - if you have the right attitude we will give you the opportunities to progress

**_We are not your typical call centre_** _We have state of the art offices with Pool & Table tennis tables, racing simulators as well as free tea and coffee onsite._

**What we offer**:
Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot and Champions League football, Plus...
- Competitive salary with uncapped commission (1st Year OTE £40k+)
- Central office location - on all public transport routes in Sheffield and only a 5-minute walk from the train station
- State of the art offices and breakout areas with pool tables, table tennis and racing simulators
- Attractive working hours
- Monday-Friday (9:00am - 6:00pm) with 1 in 4 Saturdays and no Sunday work
- The best on-site facilities in the city - we’re proud to announce we have recently been named in the top 5 places to work in Sheffield
- Small team sizes - we keep our teams small so you and your manager can work closely to progress your career
- World class training and support so that you have all the tools necessary to be successful

IND2