Technical Customer Service Coordinator

3 days ago

Worcestershire, United Kingdom Air Products Full time

EU-UK-Worcester **Job Description and Qualifications** **Who are we?** Air Products is an industrial gas company with over 80 years’ worth of experience.- - 12.7 Billon dollars in Sales - 21,000 Employees Worldwide - >50 Countries - The world’s largest producer of Hydrogen We are seeking a customer service technical representative to join our customer focused friendly team.**Experience**: Customer Service Experience is beneficial to the role, however a willingness to learn, good communication skills and the ability to work well in a team will go a long way.**Why are we recruiting?** An experienced team member successfully applied for a newly created role in our Hydrogen for mobility team. The current average length of service in the Technical Team is between 4 and 12 years.**About the role**: - Diagnosing and Troubleshooting Technical Problems. - Outbound task such as providing customer updates - Maintaining and updating technical records. **A Few Things About You**: - You’ve got a can-do attitude and are keen to leave customers with a positive experience - You’ve got great listening and communication skills including a friendly telephone manner and you care about customers wanting to solve problems efficiently. - You enjoy working as part of a team. - You have good organisation skills. **Work From Home**: Hybrid Working once your comprehensive training package has been completed.**Schedule**: 7.5 Hour Shifts - Typical Shift Pattern - Weekday 9-5, 9-5, 2-10, 11-7, 9-5.- Working Pattern includes 1 weekend shift (1-9) every 3 weeks with a day off in the week. **What We Offer**: At Air Products, we work in an environment where - **diversity **is - **essential**, - **inclusion **is our - ** culture**, and each person knows they - **belong **and - ** matter** We offer a competitive salary and benefits package, a culture of respect, challenge, and innovation - with excellent opportunities for growth and development. - If that sounds interesting, then come and discover, care, and accomplish by either clicking APPLY now or call us on. **Req No.** - 42468BR **Employment Status** - Full Time **Organization** - Global Industrial Gases **Business Sector / Division** - Industrial Gases EMEA **Region** - Europe **Country** - United Kingdom

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