Digital Account Manager

3 days ago


Cornwall, United Kingdom Moxie and Mettle Limited Full time

**Opportunity**

If you are a digital account manager or digital marketing manager with experience of working across websites, ecommerce, booking systems, digital marketing in general and would like to work on some really cool lifestyle/consumer businesses with a highlytalented team, look no further

Cornwall (but fully remote is okay, with regular travel to Cornwall and clients nationwide)

**Detail**
- Manage a portfolio of client accounts.
- Build and maintain strong, long-lasting relationships with clients.
- Arrange regular meetings with clients, either online or travelling to them where appropriate.
- Deliver presentations in order to showcase the company's services.
- Act as the first point of contact for client questions and requests.
- Be proactive in identifying and maximising account opportunities, across all the agency services.
- Understand the client’s business and objectives; input strategically to develop creative briefs and work with the internal departments of the agency in order to develop solutions that solve these needs.
- Write briefs for each project and agree these with the client ahead of commencing the work internally.
- Alongside the Project Management team, create accurate quotes and negotiate agreements to maximise profits.
- Achieve and exceed targets set by the Operations Director.
- Produce accurate reports on the status of accounts, covering both revenue and profitability.
- Regularly forecast for each client and carry out daily tracking of this against the current account status.
- Regularly update clients on the current work status of their projects.
- With direction from the Finance and Studio Coordinator, ensure all client invoices are settled on time.
- Attend networking events/seminars to maximise awareness of our brand.
- Monitor the market and identify, develop and grow potential opportunities.

Join this strategically focused agency full of brilliant people across design, digital and clients services.

**Here are some of the shared values within the team**
- Be committed to delivering excellent customer service
- Add value to their clients’ businesses
- Go the extra mile to deliver results
- Work together to enhance the reputation of the business and the team
- Make a positive impact on the team


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