Digital Trade Assistant

Our first shop opened in 1981 in Penzance, selling durable clothing to artists and mariners. Today, we’re a modern, data-enabled omnichannel retailer with a growing international presence. We blend heritage with innovation, designing timeliness clothing made from responsibility sourced fabrics, and using technology to improve how we operate, grow and serve customers.
As we scale in the UK, North America and Europe (primarily through third-part partnerships), we’re investing in data, systems and digital capability to support our people and our growth. As our Digital Trade Assistant, you’ll play an important part in keeping our websites running smoothly across the UK and international markets. You’ll help make sure products are set up correctly, presented clearly and updated on time so customers can find what they’re looking for. You’ll work closely with the Digital Trading Manager and teams across content, marketing, user experience and merchandising to support day to day trading activity.
This role is an exciting opportunity for someone building their career in ecommerce and keen to learn how online trading, merchandising and digital performance all come together to drive sales.
Please note that this is a full-time, permanent role. As part of our Seasalt Connected approach to ways of working, this role will be based flexibly across our Cornwall head office locations (minimum 40% of working week but the nature of some roles may require more working time in our head offices) and remotely within the UK.
You’ll help us by:
Supporting on-site merchandising, including product placement, category updates and featured collections.
Working with the Digital Content Manager to maintain and optimise product content and assets.
Preparing site updates linked to the marketing calendar, seasonal launches and key trading moments.
Using website performance data to spot trends, highlight issues and recommend improvements.
Working with the user experience team to help identify, test and implement website enhancements.
Sharing stock and trading priorities with the wider ecommerce team to ensure the site reflects customer needs.
Tailoring trading activity for international markets by understanding customer behaviour across regions.
Highlighting insights from product reviews or customer feedback to improve content or merchandising.
Supporting small development or content related fixes by testing and reporting back to the team.
A relevant degree (e.g. in business management, digital, data analytics or a related field) or equivalent professional experience in an office based or retail environment.
Hands on experience using website analytics tools, including Google Analytics.
Good working knowledge of Microsoft Excel.
Strong familiarity of key ecommerce measures such as conversion rate, average order value, traffic and revenue.
Demonstrated ability to analyse data, spot performance trends and identify opportunities for improvement.
Self-motivated to learn, adapt and develop within a growing ecommerce team.
34 days paid annual leave (including bank holidays), increasing with length of service 
~ Attractive 50% employee discount  
~ Flexible benefits allowance to personalise your benefits package 
~ Private Medical Scheme including 24/7 virtual GP 
~ Free access to our Employee Assistance Programme through Retail Trust with 24/7 support  
~ Pension plan with generous 7% employer contributions 
~ Life assurance programme  
~ Enhanced family leave policies 
~ Flexible working opportunities with our hybrid working approach 
~ Learning and Development opportunities
~ Employee networks to develop and provide support to our people, including the Inclusion & Belonging Network
~100s of savings on top retailers and gym memberships through our discount hub 

We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond.