Customer Service

Customer Service Billing and Network Administrator

Location: Lakeside, Portsmouth

Entry Level

Full training provided.

Join our dynamic team and become the backbone of our company's exceptional customer service.

The role will involve providing specialist support for Charles Taylor Assistance medical operations. As a Billing and Network Administrator, you will play a crucial role in ensuring the compliance and accuracy of medical expenses within our organisation. You will be responsible for reviewing, auditing, and processing these expenses to ensure compliance with regulatory requirements and internal policies. Your keen eye for detail and strong analytical skills will contribute to accurate and efficient expense management, ultimately optimising cost-effectiveness and financial outcomes for our organisation.

Key Responsibilities and required skills
- Creation, assessment, and coverage of travel insurance claims
- Review and audit of medical expenses according to group policy
- Understanding and entering invoice payments on our inhouse system
- Identify and carry out negotiations of medical invoices
- Handle and co-ordinate requests for arrangement of logístical services for clients
- An excellent communicator, both written and verbal
- Ability to work to fixed timeframes
- Innovation and creativity
- Co-ordination skills
- Capable of functioning in a high-pressure environment
- Must be confident and self-motivated
- Team player - with the ability to work alone using own initiative
- Proficient computer skills areessentialfor this role

Salary and Benefits for the Customer Service Advisor:

- 28 days including Bank Holidays and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth 1700 per annum
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- _ INTEGRITY_: We do the right thing
- _ COLLABORATION_: We are one
- _ AGILITY:_We learn, evolve, and adapt
- _ CARE:_We are compassionate and human
- _ ACCOUNTABILITY:_We take ownership

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.