Customer Service Advisor

7 days ago

Portsmouth, United Kingdom MERJE Ltd Full time

**£21,000 - £23,000 + annual bonus**

**Monday-Saturday flexible between 8am-6pm**

Do you have recent experience working within customer service?

Are you seeking a new challenge working for an award winning organisation?

As an Customer Service Advisor, you will be responsible for driving the customer journey by pro-actively responding to customer enquiries, supporting requests of updates to information, and working with the rest of the business to provide positive customersoutcomes at every juncture.

The position is worked on a shift pattern between the hours of 8am-6pm Monday to Saturday. After successful completion of a probation and training period you can choose to split your time between home and office working if preferred.

**Customer Service Advisor Responsibilities**:

- Make and receive telephone calls with customers who have fallen behind on their payments to us
- Maintain and develop customer relationships in order to investigate and understand their financial position and discuss appropriate solutions
- Negotiate affordable payment plans with customers to settle outstanding debt
- Handle general customer service enquiries
- Liaise with customers whose agreements have been terminated, assisting with recovering the vehicle and monitoring outstanding payments
- Adhere to the FCA Conduct rules

**Customer Service Advisor benefits**:

- 33 days holiday increasing with length of service
- Enhanced maternity, paternity and adoption pay scheme
- Hybrid working
- Life insurance
- Paid professional courses
- On-site gym with fitness coaching
- Free access to the Thrive App
- Health Assured Employee Assistance Program
- Colleague forums
- Perks for Work discount scheme
- National Rail season ticket loan
- Stock purchase schemes

Interested in knowing more about this Customer Service Advisor role?

**CLICK APPLY** & we will be in touch immediately

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