Customer Service Advisor

**About the Role**

**Base Location**: Havant or Melksham

**Salary**: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**:Permanent | Full Time | Flexible First options available - hybrid working

We are looking for a Customer Service Advisor to join our team

Our SSEN Distribution Commercial and Connections teams are the first point of contact for customers wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property.

Our Customer Service Call Advisors are at the heart of our business; you're often the first person our customers speak to, and so we need passionate, enthusiastic individuals like you to join our team.

**As a Customer Service Advisor you will be responsible for**:

- Providing excellence in customer support and guidance through the delivery of minor connections, service alterations and single service diversions.
- Guiding customers through the connections journey post acceptance, completing follow up calls and final calls on completion of work.
- Managing of all inbound calling assisting with any customer related queries.
- Recording all queries and milestones correctly using the SSEN reporting tools, ensuring guaranteed standards and service level agreements are met.
- Ensuring customers are kept informed during each step of the process, whilst managing their expectations in line with Time To Connect guidelines and ensuring the customer is ready for the work.

**What do I need?**

To be considered for this role, we would love you to have:

- Previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment.
- The ability to communicate with a variety of customers over the phone, therefore excellent verbal communication skills are essential.
- We are looking for someone who is organised, flexible and self-motivated, with strong time management skills.
- You should be able to demonstrate the ability to work independently and within a team.
- You must have good computer skills and have the ability to multitask and think on your feet including the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals.

**About our Business**

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

**What's in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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