Field Service Engineer

1 week ago

Portsmouth, United Kingdom Service Express Full time

A fantastic opportunity has arisen here at Service Express We are seeking **aField Service Engineer** in the Portsmouth area to join our forward-thinking employee focused organisation.

This is a full-time Hybrid position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the financial services industry. To be successful in this role, you must be comfortablewith working night shifts ( Rotas still to be determined). You will be mostly remote, however there may be some travel to some other sites so we offer you a car allowance or an electric car

**We are looking for Engineers who are multivendor skilled including IBM.**Not only will you be a skilled engineer, you will be able to build good relationships with your fellow engineers and data centre employees to ensure a high level of customer satisfaction is maintained.

**What you will get**:

- Up to £60k basic salary + 15% Bonus
- Car Allowance **OR** excellent choice of Electrical Vehicle (EV) including Tesla, Audi, Polestar
- Lifestyle Benefits, Employee Assistance Programme, Life assurance, Private Medical Insurance.
- Paid volunteer hours.
- A Collaborative company that focuses on providing our employees and customers through the best experience.
- Be a part of an award-winning culture

**What you will do**:

- Maintain and repair customer’s data centre equipment.
- Manage calls to ensure that customer SLA’s are achieved.
- Build good relationships with fellow onsite engineers and DC staff.
- Install hardware upgrades and new systems.
- Perform site audits and surveys to ensure customers installed equipment and features match Service Express inventory.
- Perform System Health Checks data Centre walkarounds.

**What you will bring**:

- Experience with IBM and Z series mainframe is essential.
- Additional experience with HP, Cisco, Sun, Dell, Juniper is highly desirable
- Team player willing to support others and the Business
- To work closely with technical support on new products and integration into the field.
- Good communicator at all levels especially with our customers and helpdesks.
- Leads by example
- Solid commercial awareness - be a fantastic representative of Service Express
- Be able to pass on knowledge and Identify improvements required in our capability to carry out the maintenance

**If you are interested, do get in touch straight away

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