Customer Service
3 days ago
Customer Service Representative Duties:
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Maintain thorough and accurate customer service records
Keep confidential records and financial information private and secure
Learn how to use database systems and technology to deliver great customer care
Work as part of the sales team to drive positive company sales results
Help customers register online and process their orders
Check product availability for customer orders and order or restock items if necessary to satisfy the customer
Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
Communicate with customers about their orders, including any delays or changes in delivery
Customer Service Representative Skills and Qualifications:
Friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Prioritise Customer Orders, Critical Thinker, Problem Solver, Listening Skills, Accurate Record-Keeping
**Job Types**: Full-time, Part-time
Part-time hours: 40 per week
**Salary**: £18,333.00-£19,287.00 per year
**Benefits**:
- Discounted or free food
Schedule:
- 8 hour shift
Ability to commute/relocate:
- PORTSMOUTH: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: HG0208
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