Customer Service Representative

2 weeks ago


Melton Mowbray, United Kingdom Ragdale Hall Health Hydro and Thermal Spa Full time

Our guests luxurious experience at our award-winning hotel and spa begins with you. With your energetic personality, you will deliver the highest level of customer service, as well as liaise with all other departments here within the spa to ensure their stay is seamless.

From your very first telephone conversation with a guest, to securing their booking (And in turn, earn yourself some commission) you are at the forefront of their fabulous experience. Our Reservations Team knows how to build a rapport with long standing Ragdale Hall Spa members, as well as take care of first-time visitors to the hall who are ready to be wowed with our 5* customer service. No two bookings are the same, and therefore your meticulous attention to detail, as well as your ability to multitask is vital. You will ensure all reservation enquiries, bookings and cancellations are up to date, whilst ensuring all admin is complete after carrying out the final checks before guests arrive.

If you have a confident personality that is perfectly suited to driving sales through excellent customer service, then our Reservations Team want to talk to you today. We offer great commission-based sales incentives, bonus schemes and social team events.

**Qualifications and skills required**

Previous sales and customer service experience would be preferred but not required.

**Hours of work**

39 hours per week working 5 days out of 7 between 8.30am - 7.00pm, including 1.5 weekends per month.

**Salary **
Age 18 - 20 - £9.00 per hour
Age 21+ - £10.14 per hour

**Perks**
- Free meals on duty
- Free transport from Melton Mowbray & Asfordby, so no need to worry about rising petrol costs. Plus, free and secure onsite parking,
- As well as competitive salaries, and bonuses, we also offer a generous tips scheme, giving you up to £1200 per annum to play with - what will you spend it on? The list is endless
- Discounts around the hall
- Free use of our state-of-the-art gym before your office hours.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 39 per week

**Salary**: £9.00-£10.14 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: One location



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