Customer Service Advisor

6 days ago

Melton Mowbray, United Kingdom Tate Full time

**Customer Advisor**
**Hourly rate**: £10.31 per hour
**Contract Length**: Temp to perm.
**Working Hours**: Monday to Friday (between the hours of 8-6)
1 Saturday a month (9-1)
**Location**: Melton Mowbray LE13 0PB
**Customer Advisor**
Tate are working with a Large Automotive Service Company to recruit a Customer Service Advisor start ASAP.
Customer Service Advisors are responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation's services.
You will be focused on inbound and outbound calls and use your knowledge of our products to ensure our customers needs are met. Escalating customer feedback when necessary.

**Core Responsibilities**
- Using in-house system (Unity) and external systems (1link) to process and request authority on mechanical repairs.
- Interact electronically and verbally with technicians to identify parts and labour requirements for repairs.
- Interact electronically and verbally with customers to authorise repairs.
- Discuss with customers their technical repair needs.
- Requesting quotes from major suppliers on various mechanical parts and ensure that the correct parts are quoted for.
- Select best quotes based on delivery time, price and quality.
- Ensure parts are delivered correctly and fitted in time.
- Log any non-standard events onto the electronic exceptions management system.
- Ensure exceptions are escalated to the correct supervisor or director.
- Provide honest and accurate technical information to enable customers to make informed decisions.
- Communicate effectively with technical suppliers and customers in a nature that suits their technical knowledge.
- Ensure correct technical questions are asked to ascertain the correct information is given to customers.
- Use a range of in-house and external electronic interfaces for sales order processing.
- Use a range of external technical information databases to obtain technical work times.
- Use a range of external supplier interfaces to order parts.

**Key Skill Requirements**
- Excellent Customer Service Skills
- Good written and spoken communication skills
- Attention to detail
- Ability to communicate information from customers, team members and Service Centres at all levels
- Receive and deal with queries from team members, customers, and Service Centres
- Ability to prioritise workload across the team

**If this sound like something you would be interested in, APPLY NOW**

Tate is acting as an Employment Business in relation to this vacancy.

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