Customer Advisor

2 weeks ago

Melton Mowbray, Leicestershire, United Kingdom The AA Full time £30,000 - £40,000 per year

This is the job
Role:
Customer Service Advisor - Prestige

Salary:
£25,147

Location:
Melton Mowbray

Workstyle:
Office based until fully trained then Dynamic working between the office and home - three days per week onsite

Contract:
Permanent Full-time

Hours:
37.5 hours per week, Monday to Friday between 08:00 - 18:00

Why Choose The AA?

  • Access to a 24/7 GP Chat line for when speaking to a doctor just can't wait
  • Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
  • Discounts on multiple online and high street shops, experiences and food
  • Great employee pension schemes
  • Physio, Dental and eye test benefits
  • Mental health help

Plus additional benefits to reward longer service
After 6 Months

  • Technology and Appliance Vouchers
  • Cycle to Work scheme
  • Gym Membership
  • Home Health Testing for you and your household

After 12 Months And Beyond

  • Car Salary Sacrifice Scheme
  • Recognition for hitting tenure milestones

What will I be doing?
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service , maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

  • Using detailed scripts to gather information from the call and apply logic to assess the best course of action
  • Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
  • Pushing for better by using resources, tools and systems available to offer the best customer service
  • Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
  • Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

What We're Looking For

  • Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
  • Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
  • Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
  • Own It: Our industry evolves, and so should you. Stay curious and open-minded

Ready to Accelerate Your Career?
Apply now by clicking the link below. Let's drive success together

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