Garage Service Advisor

5 days ago


Redditch, United Kingdom Abacus Auto Services Practical Car & Van Rental Full time

**Job Overview**

**Responsibilities**
- Greet customers warmly and professionally, addressing their needs and concerns.
- Assess customer requirements and provide accurate information about services available.
- Maintain detailed records of customer interactions, including service requests and recommendations.
- Upsell additional services or products based on customer needs and preferences.
- Collaborate with technicians to ensure timely service delivery and effective communication regarding repairs or maintenance.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Stay updated on industry trends, new products, and services to provide informed recommendations.

**Experience**
- Proven experience in customer service roles, preferably within the automotive or mechanical industry.
- Basic mechanical knowledge is advantageous to understand customer needs better.
- Experience in upselling products or services is highly desirable.
- Excellent communication skills with the ability to build rapport with customers quickly.
- A proactive approach to problem-solving and a commitment to delivering exceptional service.

**Job Types**: Full-time, Permanent

Pay: From £12.21 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Abacus Autos


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