Garage Service Advisor
5 days ago
**Job Overview**
**Responsibilities**
- Greet customers warmly and professionally, addressing their needs and concerns.
- Assess customer requirements and provide accurate information about services available.
- Maintain detailed records of customer interactions, including service requests and recommendations.
- Upsell additional services or products based on customer needs and preferences.
- Collaborate with technicians to ensure timely service delivery and effective communication regarding repairs or maintenance.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Stay updated on industry trends, new products, and services to provide informed recommendations.
**Experience**
- Proven experience in customer service roles, preferably within the automotive or mechanical industry.
- Basic mechanical knowledge is advantageous to understand customer needs better.
- Experience in upselling products or services is highly desirable.
- Excellent communication skills with the ability to build rapport with customers quickly.
- A proactive approach to problem-solving and a commitment to delivering exceptional service.
**Job Types**: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Abacus Autos
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