Frailty Care Coordinator

Principal Duties under direction of the daily clinical practitioner and supervised by the Operations Support Manager

**Administration Duties**:

- Be the co-ordinator of planned activity for the management of frail patients. Ensuring that healthcare professionals focus their resources on those in most need, co-ordinating the right intervention for each patient and ensuring that records are shared appropriately.
- Use data to monitor and track activity to enable outcome reporting. Using this information to work on a daily and weekly basis to inform healthcare professionals to inform their caseloads.
- Attend the daily frailty multidisciplinary team meeting to represent the team and ensure a coordinated approach to the workload.
- Ensure that information from the MDT meeting is collated and captured accurately to inform decision making, clinical assessments and enable reporting.
- Take telephone messages and relay to the relevant person/team in a prompt, efficient manner.
- Liaise with General Practitioners, Practice Managers and other staff as appropriate. Help people to manage their needs, answering their queries and supporting them to make appointments.
- Support people to take up training and employment, and to access appropriate benefits where eligible.
- Carry out any other appropriate duties as required

**Management**:
Allocate tasks on a daily basis as required as organisational priorities change as agreed with the Operations Support Manager

**Governance**:

- Assist in the collation of data for reporting purposes.
- Work safely at all times in accordance with legislation, and in line with company policies and procedures.
- Professional / Ethical Practice
- Acting in accordance with Principal Medical Limited (PML) protocols and policies and the Law.
- Maintaining confidentiality and communicating patient information in accordance with the Data Protection Act 1998.
- Working in a non-judgmental anti-discriminatory way, with regard to the cultural and religious beliefs of individuals and groups.
- Working within boundaries of competency and knowledge at all times
- Maintain administration systems and workspace used in a clean and tidy condition.
- Maintain a good working knowledge of Health and Safety procedures and fire precautions, and operate the correct procedures and participate in policy development and data collection where appropriate.
- Work flexibly to meet the needs of clients.

**Personal Development**:

- Participate in regular supervision sessions and appraisals with your line manager
- Attending staff meetings, team meetings and in-service training as directed
- Taking responsibility for his / her own learning and development
- Ensure mandatory training is up-to-date at all times.
- Participating in an annual appraisal to identify personal / professional development plan
- Taking an active part in learning opportunities and keeps their own personal learning and development portfolio
- Taking opportunities to assist other health and social care disciplines
- Understanding own position and job role within the team
- Understanding where to go for support when needed
- Participate in the induction of new staff as required

It is the duty of all employees of PML to ensure a safe working environment and safe working practices are maintained at all times.

Staff should be prepared to work at any location within the Company to accommodate the needs of the service.

**Person Specification**:
**Qualifications**:
Essential criteria - Educated to GCSE level and above
Desirable criteria - Further qualification in administration

**Skills and Knowledge - Essential criteria**

Excellent oral and written communication skills. Good organisational skills with an ability to prioritise Methodical, efficient approach to office procedures and record keeping Good inter-personal skills Excellent written/ communication skills A high standard of accuracy and attention to detail Ability to use own judgement on when to take initiative and when to take advice A flexible, good, humoured approach

**Experience -**

Essential criteria - Familiarity with healthcare sector Knowledge and competence with spreadsheets

Desirable criteria - Experience in healthcare administration