Advisor - Customer Service (Reception)

2 weeks ago

Liverpool, United Kingdom Torus Group Full time

Are you passionate about delivering outstanding customer service and making a difference in your community? At Torus, our Heartlands Reception Teams are the face of our organisation, serving as the first point of contact for customers across Warrington, Liverpool, and St Helens. We are dedicated to resolving customer queries across all communication channels, ensuring an exceptional customer experience every time.

We are looking for a dynamic, proactive, and customer-focused individual to join our Liverpool team as a **Customer Hub Advisor.**In this role, you’ll provide a high-quality, responsive service to customers, representing Torus with professionalism and care.

**Key Responsibilities**:

- Serve as the first point of contact for customers face-to-face, resolving queries promptly and escalating when necessary.
- Deliver accurate, professional information with the goal of ensuring a world-class customer experience.
- Build effective relationships with colleagues across the business, particularly within the Local Housing Teams.
- Support customers in navigating services offered by Torus, housing providers, councils, and other relevant organizations.

**About You**:

- Demonstrate a strong understanding of Social Housing issues and an awareness of services provided by housing providers and local councils.
- Excel in customer-facing roles, showing a commitment to delivering exceptional service.
- Possess excellent IT skills to support efficient service delivery.
- Are flexible and capable of working across all three heartland locations (Liverpool, Warrington, and St Helens) when required.

**Interview Process**:
Short-listed applicants will be invited to attend an in-person interview at our Liverpool office Week Commencing 17th February 2025. Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s

  • Call Centre Customer Service Advisor

    1 day ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The...

  • Customer Services Advisor

    5 days ago

    Liverpool, United Kingdom Liverpool John Moores University Full time

    Liverpool John Moores University is one of the largest, most dynamic and forward-thinking universities in the UK. We are currently embarking on an ambitious capital development programme across our estate that will see us consolidate within the city centre. Beyond this, a new estates strategy will set out the new build, refurbishment and maintenance projects...

  • Service Reception Advisor

    2 days ago

    Liverpool L XS, United Kingdom MTC Northwest Full time

    Service Reception Advisor - KnowsleyHours: Mon-Fri (42.5hrs a week)MTC Northwest are looking for a Service Reception Advisor to join our busy and friendly team at our DAF & MAN Dealership in Knowsley.About the RoleAs the first point of contact for customers, you will handle enquiries by phone, email and in person. You will manage bookings, provide progress...

  • Customer Services Advisor

    2 weeks ago

    Liverpool, United Kingdom Liverpool John Moores University Full time

    Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which...

  • Customer Services Advisor

    2 weeks ago

    Liverpool, United Kingdom Liverpool John Moores University Full time

    Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which...

  • Customer Service Advisor

    2 weeks ago

    Liverpool, United Kingdom PP Associates Full time

    My client, a successful B2B business based in Speke is recruiting an experienced Customer Service Advisor to join their team. You will be assisting in the business running smoothly, whilst delivering excellent customer service on a day to day basis. If youhave some customer service experience working in a commercial environment then please get in touch! Key...

  • Customer Service Advisor

    1 day ago

    Liverpool, United Kingdom Homes for Students Full time

    CUSTOMER SERVICE ADVISOR Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...

  • Customer Service Advisor

    2 weeks ago

    Liverpool, United Kingdom Launch Resources Full time

    Our client is seeking a experience Customer Service professional to join their newly renovated building in South Liverpool as a Part Time Customer Service Advisor. Our client offers storage needs on a 24/7 accessible secured site. 20-30 Hours Per Week 20 Days Holidays **Job Types**: Part-time Roles and Responsibilites: - Able to serve the customer and...

  • Customer Service Advisor

    3 days ago

    Liverpool, United Kingdom The Riverside Group Full time

    **Job Title**:Customer Service advisor **Contract Type**:Permanent **Salary**:£24975.78 (£27500.14 is achieved after 12 months successful performance in the role) salary to be pro rata **Working Hours**:Part Time hours **Working Pattern**:To be confirmed **Location: Liverpool **Why Riverside?** At Riverside, we’re a housing association with a...

  • Customer Service Advisor

    2 weeks ago

    Liverpool, United Kingdom The Riverside Group Full time

    **Job Title**:CSC advisor **Contract Type**:Permanent **Salary**:£24975.78 (£27500.14 is achieved after 12 months successful performance in the role) **Working Hours**:35 hours per week. **Working Pattern**:To be confirmed **Location**:Liverpool **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday...