Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom Launch Resources Full time

Our client is seeking a experience Customer Service professional to join their newly renovated building in South Liverpool as a Part Time Customer Service Advisor. Our client offers storage needs on a 24/7 accessible secured site.

20-30 Hours Per Week

20 Days Holidays

**Job Types**: Part-time

Roles and Responsibilites:

- Able to serve the customer and take reservations on the phone and in person
- Managing payments and bookings coming through the website.
- Completing administrative tasks like filing and delivering and accepting mail
- organising, and maintaining the reception area
- Ordering supplies for the office, and for sale
- Greeting visitors to the facility warmly and offering them help immediately
- Providing customer support
- Answering questions about products or services offered at the business
- Answering questions about office hours and who is in the office at any given time
- Representing the business with a positive attitude and professional appearance
- Engaging in public relations and marketing to a minor degree
- Be confident enough to sometimes be on their own in the building
- Store Standards: Customer’s first impressions are key, always ensuring that excellent store standards are achieved by completing general housekeeping duties on a day-to-day basis.

Skills and Qualifications:
Friendliness, Business knowledge, Attentiveness, Good Memory, Communication, Product Knowledge, Helpfulness, Organisation, Filing, Sorting Post, Answering Phones, Multi-tasking, Customer Support, Sales, Marketing, Security, Use of Microsoft Excel; full DrivingLicense preferred.

Pay: From £9.60 per hour

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Performance Bonus

Schedule:

- Day shift
- Monday to Friday
- Weekends



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