Customer Service Advisor
1 week ago
Call Centre Agent - Full-time (35 hours a week)
£22k - £24k pa.
**Homebox**:
We are a young, fun & rapidly growing property/fin-tech business based near Gatwick, and our mission is to make managing household services simple by combining everything into one no-fuss bill.
You can find out a little more about our exciting solutions here at:
homebox.co.uk/learn-more
**The Job**
We are on the hunt for full-time, **experienced call-centre staff**, with excellent communication skills, and the ability to multitask.
Do you have a true passion for helping the customer and a dynamic 'can-do' attitude?
You’ll mix live chat via our digital platforms with voice work, and you’ll be the superstar that helps set us apart from the rest
Key Responsibilities:
- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team
**Requirements**:
- Maths and English GCSE or equivalent
- Proven experience within a call-centre type environment
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms
- Ability to work well in a team-oriented environment
- Willingness to work flexible hours, including one Saturday each month.
You'll receive full on-the-job training and support with ample opportunity to evolve your role as you develop and as the company grows.
Pay: £22,000.00-£24,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Customer Service Agent - Homebox
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