Digital Product Designer

Digital Product Designer

**WaterAid**
- Canary Wharf, Greater London (Hybrid)
- £43,668 - £45,851 per year with excellent benefits
- Full-time
- Permanent

Job description

**Digital Product Designer**
***Contract**: Permanent, Full-time, 35 hours per week

**Salary**:£43,668 - £45,851 with excellent benefits

**Location**:London, UK
**Hybrid Working**:A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

**About WaterAid**:
Want to use your design skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Digital Product Designer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

**About the Team**:
This role will sit across the Digital Product team and Innovation Lab - Income, supporting existing work in the Communications and Fundraising directorate as well as shaping the lab’s experiments to grow new sources of income. Through this role, you will help build WaterAid’s capacity for digital innovation and play a critical part in our ambitious strategy to end the water crisis.

The Digital Product team is responsible for WaterAid’s global web estate, working with colleagues across our fundraising, comms, innovation & systems teams to deliver great supporter experiences online.

The Innovation Lab - Income has a bold and ambitious remit and to revolutionise income generation and generate new scalable business models for the charity. We seek to challenge ourselves and others, drive entrepreneurial approaches and diversify income for WaterAid. Digital platforms and product testing are a core element to us realising our remit.

**About the Role**:
In this role, you will lead the User Experience (UX) design process from ideation to implementation, ensuring products meet user needs and business objectives.

**You’ll also**:

- Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to co-design and iterate clickable web prototypes.
- Design and prototype engaging digital experiences using tools like Figma and other associated design software.
- Develop and refine content approaches, UX flows, and visual designs for Prototypes, Minimal Viable Products MVPs.
- Ensure the digital products are optimised for functionality and user engagement, including the ability to collect user feedback, analyse features, and secure data (e.g., waitlist sign-ups) for promotional use.
- Help to develop systems & processes for running experiments in collaboration with the Innovation Lab and contribute to selection of tools, vendors etc.
- Design solutions for non-wateraid domains (e.g.,com, io, tech, club), as determined by product requirements.

**Time Allocation**:

- 40% of your time will be spent supporting the Innovation Lab - Income, focusing on driving MVPs and platforms to market, meeting key product launch targets.
- The remaining 60% of your time will be dedicated to working within the digital product team, which manages the development of our website and collaborates with other teams in Mass Engagement and Communications to implement acquisition strategies and enhance user engagement.

**About You**:

- Proven experience in digital product design, with a strong portfolio showcasing work on web and mobile platforms.
- Expertise in Figma and familiarity with other design tools (e.g., Sketch, Adobe XD, InVision).
- Strong understanding of UX principles and the ability to translate user needs into intuitive design solutions.
- Strong knowledge of accessibility standards and best practices, with demonstrable experience of accessible design work.
- Proven ability to influence technical and non-technical stakeholders, ensuring cohesion, collaboration and comprehension of complex principles.
- Experience with co-designing clickable prototypes and collaborating with developers to implement designs that not only are creatively appealing but deliver analytical requirements that experiments require.
- Knowledge of front-end development (HTML, CSS, JavaScript) and experience working closely with developers.
- Proven ability to work across diverse cultures and stakeholder groups, effectively balancing stakeholder needs with the project delivery timescales.
- Ability to design for MVPs and iterate quickly based on user feedback and data analysis.
- Familiarity with designing around payment gateways and secure data collection methods.
- Excellent communication skills, with the ability to present and explain design concepts to stakeholders.
- Ability to turn project briefs into reality, n